Designers everywhere are wondering what AI means for the future of their work. Will it replace us? Should we pivot careers? Are our skills still relevant? The encouraging reality is that designers are uniquely positioned to thrive in the age of agentic AI. The same skills that make you effective at designing human experiences are […]
Designers, You Have More AI Design Skills Than You Think Read More »
Student information systems (SIS) are the backbone of institutional operations. As the demands on higher education grow more complex, the need for modern, connected, and intelligent systems has never been greater. In my previous article, I shared Cloud for Good’s excitement about Salesforce’s investment building student information system functionality. At Cloud for Good, we’re always
We’re in the midst of a digital agent revolution — where AI is no longer just supporting tasks, but actively driving business processes, from handling service requests to closing complex B2B sales deals. Enterprises across industries are starting to deploy AI Agents at scale, moving beyond simple chatbot interactions to more sophisticated workflows. Today’s AI
Evaluate LLM Agents for Enterprise Applications with CRMArena-Pro Read More »
Have you ever noticed that your Agentforce doesn’t follow your instructions as intended? This can result from conflicting or ambiguous instructions, reliance on absolutes, or insufficient guidance on specific business terminology and processes. Fortunately, Agent Builder now has a generative AI feature, AI Assist. AI Assist assists in creating clearer and more effective instructions for
Write Better Agent Instructions with Agentforce AI Assist Read More »
Campaign creation has traditionally been a time-consuming manual process. First, you need to plan your marketing brief, then make the campaign object, and then build out the assets in your campaign, including emails, SMS messages and segments. This can take hours to do by hand. Agents are now helping marketers build end-to-end campaigns in seconds,
5 Ways to Accelerate and Perfect Your Campaign Creation with Agentforce Read More »
Today on the Salesforce Admins Podcast, we talk to Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce. Join us as we chat about how admins should approach learning Agentforce and bringing AI to their organizations. You should subscribe for the full episode, but here are a few takeaways from our
Curiosity Is the Key to Learning Agentforce Read More »
In field service, downtime isn’t just inconvenient — it can throw your entire business off course. Whether you’re managing manufacturing equipment, maintaining telecom infrastructure, or ensuring power lines stay up and running, everything needs to run like clockwork. That’s where preventive maintenance comes in to help you stay ahead of the game. Preventive maintenance is
Break the Break-Fix Cycle: Get Proactive with Preventive Maintenance Read More »
The Agentforce Virtual Hackathon challenged participants to build real-world solutions using the Agentforce platform. Builders from across the Trailblazer Community came together to use tools that brought their ideas to life, including those especially relevant for Salesforce Admins, like Prompt Builder, Flow, and Slack integrations. We’re highlighting a few of the most impactful, creative, and
Agentforce in Action: Use Cases From the Agentforce Virtual Hackathon Read More »
For any small and medium-sized business (SMB), attracting customers is similar to plants needing sunlight for growth. It isn’t just about sales — it’s about consistent nurturing. According to the latest Small and Medium Business Trends report, that’s why chasing customers is the primary goal for stagnant and declining SMBs. As an SMB owner, you
Attract More Customers to Your Small Business with AI Read More »
If you’re new to Salesforce and what we do, you might be wondering — what is Dreamforce? It’s the largest AI event in the world and it’s our pinnacle experience, a can’t-miss experience to learn, connect, have fun and give back. For our Trailblazers — our community of customers, partners, and employees — it’s one
What Is Dreamforce? Everything About Salesforce’s Annual Event Read More »
