CRM

Inside the State of IT, Fourth Edition: Security Report

The world of IT security is in constant motion, but the rapid advancements in artificial intelligence (AI) are creating a seismic shift. Cybercriminals are using AI to craft more sophisticated attacks, presenting new challenges for organizations. However, AI also helps detect and respond to threats more efficiently, automating routine tasks and freeing employees for more

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Lightning Web Components Now Supports ESLint v9

We’re excited to announce that Lightning Web Components (LWC) now officially supports ESLint v9! This update brings improved performance, enhanced rules management, and the latest in linting capabilities to help you write cleaner, more consistent, and modern JavaScript for your Lightning Web Components. Linting is the process of catching and preventing anti-patterns in JavaScript code

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10 Must-Have Communication Skills for Business Success

In the fast-paced world of small and medium-sized businesses (SMBs), growth is about how you connect, and that connection is based on communication. Effective communication is the bedrock for all vital relationships. This includes relationships with your team, your customers, and yourself. Communication helps turn your business into a memorable name. Ultimately, your success is

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How Salesforce Is Transforming Certification for New and Experienced Users

Today on the Salesforce Admins Podcast, we talk to Dana Walton, Senior Manager of Credential Programs and Operations at Salesforce. Join us as we chat about how the certification experience is evolving with smarter personalization, easier access, and a learning journey built just for you. You should subscribe for the full episode, but here are

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Less Admin, More Impact: How Salesforce Nonprofit Cloud Transforms Grantmaking

In the world of philanthropy, the mission is clear: drive meaningful change. However, for many grantmaking organizations, the path to impact is often hindered by administrative hurdles, fragmented data, and manual processes. Salesforce Nonprofit Cloud for Grantmaking, however, is changing that narrative. Through empowering grantmakers to streamline operations, enhance transparency, and make data-informed decisions that

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The Enterprise AI Agent Era: Why Trust, Security, and Governance are Non-Negotiable

The potential of AI agents, like those powered by Agentforce, to revolutionize business processes is immense. From automating customer service interactions to assisting employees with complex tasks, agents promise unprecedented efficiency and personalized experiences. Yet, as organizations lean into this future, a critical question looms large: Can we truly trust AI agents with our most

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Is Your Bank’s Marketing Speaking With Customers, or At Them? Modernize Customer Engagement with Agentic Banking

Is your marketing relying on generic messages, paper statements, and a handshake? Whether they’re browsing products or making decisions about their finances, today’s customers expect immediacy, personalization, and above all, trust. But if your bank is still relying on static, one-way campaigns, you’re creating friction and pushing customers towards the always-on, digital experiences modern fintechs

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