CRM

Some days, being a small and medium-sized business (SMB) owner feels like catching a perfect wave. Other days, it’s like getting wiped out before you even stand up. In moments like those, a few inspirational quotes or words from someone who has been there can lift your mood and help you move forward. The quotes […]

The rise of agentic AI is pushing marketers to adapt to a new ecosystem, learn new skills and navigate new rules. The good news is, these AI capabilities have created a new path for marketing with many opportunities ahead of us. See where we’re at, where we’re going, and how to get there at Dreamforce

AI work is advancing at a pace that’s rewriting the rules of business. What once took entire teams can now be automated in weeks with intelligent agents that learn, adapt, and scale in real time.  At Salesforce, we can now embed intelligent agents into new or existing workflows in a matter of weeks, automating tasks

Customer service employees are at the center of a major shift. AI is no longer a distant concept — it’s already in the contact center, working alongside them and, in many cases, taking on routine tasks they once owned. The task-replacement trend will only accelerate. Naturally, many are asking their managers: Where do I fit

The development world has been artificially divided for decades. Organizations were forced to choose: build fast with low-code platforms but sacrifice customization, or code everything from scratch and accept slower delivery. This wasn’t a technology problem — it was a tooling problem. But here’s what’s changing everything: AI isn’t just making development faster — it’s

High-Scale Governance for all your data and metadata We’re excited to announce the general availability of Data Cloud Governance — a major leap forward in how enterprises manage and secure data in the AI era. Data Cloud unlocks the full value of your data across the enterprise to power your Customer 360 apps, Agentforce, and

Bringing trustworthy, AI-powered answers into your Salesforce org is now much simpler‌ — ‌thanks to tools like Apex, prompt templates, and Agentforce. In this post, we’ll explore how you can create an AI agent that uses real web search results to answer questions, with citations included right in the response. Whether you’re building something for

In business, the difference between surviving and thriving often comes down to your choices and how you manage your time. When you’re juggling roles as CEO, sales rep, marketer, and customer support all at once, even the most dedicated small and medium-sized business (SMB) owners can be stretched too thin.  The right time management tools