A few weeks ago, we announced the relaunch of the architect program, reaffirming our commitment to delivering authoritative content and fostering community engagement to help you succeed and deliver successful Salesforce implementations. Today, we’re excited to share what the Architect Experience will look like at Dreamforce, where the relaunch comes to life for the first […]
The Architect Experience at Dreamforce Read More »
Congratulations! You deployed your first AI agent and it’s out there, doing its job, streamlining your workflows and helping your employees work smarter. You’re tracking the engagement metrics and escalation rate KPIs. But you still might wake up in the middle of the night, wondering, “Do I have enough data to know if my agent
How Do You Know if Your AI Agent Is Doing a Good Job? Read More »
Still debating on whether or not Dreamforce 2025 is worth the trip? Or maybe you need a quick overview to share with your team. Either way, we’ve got you covered with answers to the most common questions so you can decide why Dreamforce is the right event for you. Everything you need to know about
Register for Dreamforce, the AI Event of the Year Read More »
Looking for more True to the Core Deep Dive? In this post, we recap the key takeaways from our second episode on flow testing and debugging. This special monthly series builds on the trusted True to the Core format you know and love, offering you a closer, more focused look at specific Salesforce Platform topics
What’s New in Flow Testing and Debugging | True to the Core Deep Dive Read More »
Connecting Snowflake to Salesforce Data Cloud is now easier and more secure. Thanks to our partnership with Snowflake, we’re happy to announce that enterprises can now connect their Snowflake instance to Salesforce Data Cloud without the need for long-lived credentials (usernames/passwords or private keys). Customers can now leverage Salesforce IDP as an identity provider for secure
Connect Data Cloud to Snowflake Using Salesforce IDP Read More »
Closing deals isn’t luck — it’s a combination of the right strategy, skills, execution, and support. If your small and medium business (SMB) struggles to turn leads into wins, improve sales efficiency, increase customer retention, or scale effectively, you may be wondering: what is a sales coach for small business owners? The right coach provides
Is a Small Business Sales Coach Worth It? Read More »
Let’s be real: field service operations are more complex than ever. Customers expect fast, reliable service, competition is fierce, and every small inefficiency — whether it’s an extra hour of technician travel or a growing service backlog — has a big impact on the bottom line. To keep up, field service teams need to make
How to Transform Field Service Operations with Agentic Analytics Read More »
Since last year’s Dreamforce, we’ve built an agentic enterprise and we’re seeing tangible results now, such as over 1.5 million support requests handled through Agentforce. Join us at this year’s event to learn directly from our engineers, developers, business users, and experts who helped us achieve these results — so you can do the same
Your Quick Guide to Customer Zero at Dreamforce Read More »
Welcome to another episode of Kate Clicks Through It—where we don’t just talk Salesforce, we click through it! In each quick episode, I’ll guide you through a step-by-step tour of a key backend process to help you grow your Salesforce skills in ten minutes or less. In this episode, we’re tackling a common challenge admins
Find and Fix Flow Errors With Flow Logging | Kate Clicks Through It Read More »
The Salesforce Metadata API is a powerful tool for developers and admins to programmatically manage the metadata that defines a Salesforce org. It’s a key part of the Salesforce Platform that allows customers to create, read, update, and delete both standard and custom metadata. By understanding and using Metadata API, you gain the power to
Take a Deep Dive into Metadata API Deployments Read More »
