CRM

Launching a pilot is a great way to explore AI agents in a controlled setting. You can create one, test it, and address any challenges before rolling it out. If you want the pilot to succeed, though, you need to do it right: By some estimates, more than 80% of AI projects fail — twice […]

In the past few years, it seems like the markets for small businesses have been changing faster than ever before. Customers expect instant and personalized service. Competition is no longer just local. And digital tools (once considered optional) have become the backbone of how business gets done. This shift is clear in Salesforce’s latest Small

Walk into any customer service floor and you’ll hear conversations like this: “Sarah’s AHT is killing our SLA, but her CSAT scores are solid, so let’s check her FCR before we panic.” New hires may look around like they’ve stumbled into a strange new society.  It doesn’t matter if you’re slinging phone calls in a

The world of sales spins fast. And the ones making the most of it are doubling down on learning, listening, collaborating, and sharing their experiences with fellow sales professionals. These are the Community Group Leaders (CGLs) in the Salesblazer Community. Over the course of the coming year, they’ll bring people together in virtual and in-person

If you’ve ever built a flow, you know when something doesn’t work—and you go into detective mode. With Agentforce, that same instinct applies, but the way we think about troubleshooting common issues is evolving. Agentforce represents a new paradigm in human-computer interactions. The applications we use day in and day out operate under the basic

Running a small or medium-sized business (SMB) means balancing big dreams with smart spending. Every dollar counts, and spending wisely can make a big difference. For your business, smart cost-cutting is about reallocating resources wisely without compromising quality. That’s where smart technology is changing the game. Businesses are no longer stuck with time-consuming tasks or

Your company leaders get excited about a hot new AI tool or decide to create their own. They make the investment to launch an agentic AI pilot. Employees try out the tool in a dedicated project and then … it never gets deployed. Sound familiar? If so, you’re not alone.  According to a recent Futurum

Summer ’25 is almost here to deliver powerful enhancements across Flow and Orchestration that help admins, developers, and business users build faster, smarter, and more scalable automations. Whether you’re deep into Flow Builder daily or just dipping your toes into automation, there’s something in this release for you. Let’s explore what’s new, along with use

In our previous blog post, we introduced ApexGuru as your AI-powered coach that guides developers to write efficient, scalable Apex code with greater confidence. In this post, we take you behind the scenes to explore the specialized AI foundation that powers ApexGuru. You’ll learn how it leverages custom-trained models, real-world org telemetry, and intelligent filtering