Beyond ChatGPT: What AI agents really do (and why it matters for customer experience) by Digital Marketing Depot
Most people still think of AI as a tool for generating content or powering chatbots. But agentic AI is already driving deeper transformation—especially in customer experience. Unlike traditional AI, AI agents don’t just respond—they act. These systems plan, reason, and execute tasks across departments, pulling from structured and unstructured data to deliver real results. From […]







