CRM

If you’ve ever struggled to understand what your AI agent actually did in a conversation, or why it missed the mark, you’re not alone. AI solutions promise better experiences, but too often, Salesforce Admins and agent builders are left in the dark without clear ways to monitor performance or improve the customer journey. Poor agent […]

Yes, it’s that time of year again: applications are now open for 2025 Marketing Champions. This program is designed to empower active Trailblazers in our community who love sharing product knowledge and resources with others. Marketing Champions collaborate with product and industry leaders, participate in Salesforce events, join our private networking community, and receive exclusive

Every day, new businesses are being created to provide products and services for customers. Before opening your doors, however, your businesses need to consider a few factors that will ultimately impact their chances of success: location, market conditions, supply versus demand, and —‌ most importantly — a budget. Because small and medium-sized businesses (SMBs) typically

“Oh wow — so this really does work.” It’s a reaction Shreeya Rashinkar hears often these days. As global head of presales at Tech Mahindra and a veteran Trailblazer, she’s been leading digital transformation projects for more than 18 years, partnering with Salesforce customers to turn legacy processes into new, smarter ways of working. Today,

Many companies consider the period from October to December as their peak season for email campaigns, where they will try to reach as many customers as possible to drive revenue. Every business is different, though. Your peak season may be tied to a semi-annual sale, Mother’s Day, or even International Polar Bear Day (Feb. 27,

In the world of AI, we love buzzwords. You’ve probably heard of “prompt engineering” and “Retrieval Augmented Generation (RAG).” But as we build more sophisticated AI agents, a new, more important concept is taking center stage: context engineering. If you’re working with Agentforce, mastering context engineering is the key to building agents that are truly

The future belongs to those who can seamlessly blend human insight with artificial intelligence to solve real-world problems. That’s why we’ve built the Agentblazer Status Series on Trailhead, Salesforce’s free learning platform, to help every Trailblazer learn in-demand AI skills and gain the confidence to lead in the age of trusted AI. And now, we’ve

Here’s a stat that might blow your mind: 90% of the world’s data was created in just the last two years. With this much data moving through your organization, you’ll need to empower everyone, not just the data experts. Artificial intelligence (AI) will help help teams fish business insights from oceans of information, but to