Business leaders I talk with often share a common frustration: There aren’t enough people to do all the work. In service, customers wait because reps can’t keep up. In sales, good leads go cold before anyone follows up. In operations, teams fight fires instead of planning ahead. No matter how modern the systems are, demand […]
5 Lessons We Learned Building the World’s First Agentic Enterprise Read More »
Architects today are designing data platforms that must enable seamless, trusted, and scalable data exchange across many systems and teams. The challenge is creating a foundation where data can move smoothly and securely wherever it is needed, without adding complexity or risking trust. This means designing a unified data fabric where information flows effortlessly between
What Architects Can Learn from the Data 360 Interoperability Guide Read More »
Your AI agent has access to every database, data lake, and semantic layer in your enterprise. It should be unstoppable. Yet when a customer asks, “Am I entitled to premium support?” the agent hesitates, hallucinates, or worse, confidently delivers the wrong answer. The problem isn’t lack of data. It’s lack of understanding. Your agent knows
Two Types of Ontologies Your AI Agents Need to Be Trustworthy Read More »
Welcome to another episode of Kate Clicks Through It—where we don’t just talk Salesforce, we click through it! In each quick episode, I’ll guide you through a step-by-step tour of a key backend process to help you grow your Salesforce skills in ten minutes or less. In this episode, we’re going to see just how
Three Steps to Set Up Salesforce and Slack (Fast!) | Kate Clicks Through It Read More »
Businesses are at a turning point: it’s either transform with AI, or get left behind. Demand is on the rise for new AI apps, agents, and features. Everyone wants smarter tools, faster answers, and better experiences — and IT is expected to make it all happen. But while expectations are sky-high, many teams are stuck
Tackle the IT Backlog: 3 Ways to Speed Up Your AI Development Life Cycle Read More »
The latest insights from the Small and Medium Business Trends Report share that 62% of small businesses see ongoing training as a key way to improve their operations. Yet so many teams struggle to find the time and cost to make it happen. We get it, you want what’s best for your small or medium-sized
How to Make Software Training Easy For Startups Read More »
Picture a technician inspecting a critical piece of equipment. They’re wearing protective gloves, moving parts, checking serial numbers, testing components. The old way of logging information? Stop the work. Pull off the gloves. Type the condition and part numbers into a device. Put gloves back on. Repeat as needed. It’s slow, it breaks focus, and
Voice to Form: Say Hello to the Future of Field Service Read More »
This blog is written by Jennifer Lee in collaboration with Jeremiah Peoples, Staff Developer Advocate at Slack. As Salesforce Admins, we’re all about creating incredible user experiences and driving efficiency for our business. But one of the biggest blockers we can help solve is that dreaded swivel chair. It’s a modern work challenge. You know
Build No-Code Slack and Salesforce Automations With Flow Read More »
Ready to get your time back as a small or medium business (SMB) owner — without the cost sink? This resource is for you. In the Salesforce for small business resource bank you will find 5 Steps to Implementing AI Agents for Small Businesses, an e-book outlining the five steps to getting your AI agents
AI Agent Implementation For Startups: 3 Key Steps Read More »
Cloud for Good is seeking an experienced and visionary GTM Lead, AI & Data to define, build, and execute our go-to-market strategy for AI, Agentforce, Data Cloud, and data strategy growth across all industry verticals. This leader will be responsible for driving Cloud for Good’s AI market presence, shaping our AI value propositions, and enabling our Sales, Delivery, and Marketing organizations to grow pipeline and revenue across the each of
GTM Lead – AI & Data in the USA or Canada Read More »
