Key Takeaways Agentforce keeps agents working by making sure they have backup AI models instead of relying on just one. Agentforce uses a multi-layered failover design, including gateway-level failovers, soft failovers, and circuit breakers, to provide comprehensive protection against outages. This summary was created with AI and reviewed by an editor. Large Language Models (LLMs) […]
When LLMs Go Down, Ensure Your Agents Stay Up Read More »
Think AI implementation is just plug-and-play? Nicole Pomponio, 2025 Salesforce MVP and self-proclaimed “process nerd,” has an update for you: “Setting up Agentforce is the start of a journey — it’s most powerful when you continuously guide your agents, refine your processes, and evolve alongside them.” As Director of Delivery Management Operations at SaltClick, she’s
How Nicole Brings Agentforce into Slack, Making Work More Enjoyable Read More »
Today on the Salesforce Admins Podcast, we talk to Abhishek Saxena, Technical Architect at Copado. Join us as we chat about how he learned Data Cloud and why understanding context is the key to making Agentforce shine. You should subscribe for the full episode, but here are a few takeaways from our conversation with Abhishek
Making Data Cloud Understandable for Admins Read More »
Dreamforce is almost here, and we’re committed to reducing waste, sourcing responsibly, and designing the world’s largest and most trusted AI event with intention. Whether you’ll be attending virtually or onsite in San Francisco, here’s how sustainability is coming to life at Dreamforce — and how you can get involved. We’ll cover: Sustainability sessions at
Your Guide to Sustainability at Dreamforce Read More »
Are you a university student ready to kick-start your career at the cutting edge of technology? You’ve come to the right place. At Salesforce, we’re not just using AI, we’re redefining it. As digital natives, you’ve grown up in an environment powered by smartphones, cloud apps, social media, and now AI. You’ve been immersed in
The Secret to Beginning Your Career During the Era of AI Starts at Salesforce. Read More »
It’s the most exciting time of the year. Dreamforce 2025 is almost here! This October 14–16, Customer Success at Dreamforce takes center stage as we dive into the strategies, stories, and innovations shaping the future of customer experience. From hands-on learning to AI-powered insights, you’ll discover how to unlock new levels of customer success excellence
3 Ways to Get the Most Out of Salesforce Customer Success at Dreamforce Read More »
Key Takeaways Full Copy Sandboxes are essential for realistic AI agent testing. Using a complete replica of production data allows developers to accurately test complex scenarios, performance under load, and edge cases without any risk to live operations. Testing is crucial for building trust in AI. The Agentforce Testing Center enabled systematic stress tests, negative
Behind The Scenes: Building Agentforce for Salesforce Read More »
Turn your activated Data Cloud into business results. This guide shows you how to connect scattered data, transform it into customer insights, and automate actions that make you look like a mind reader. You’ve activated Data Cloud in your Salesforce Foundations. Congratulations! But if you’re like most admins, you’re probably looking at your Data Cloud
From Salesforce graduate program to top Agentforce seller — could you follow this career path? I sat down with Victor Kisielevoska, an Enterprise Account Executive in Paris whose journey at Salesforce began in the Futureforce program and led to becoming a leading Agentforce seller in 2024. His contributions were so profound that he landed at
From Graduate to Top Seller: Success at Salesforce EMEA Read More »
Dreamforce returns to San Francisco October 14–16, 2025. This year, Salesforce Security & Trust will have a significant presence, showcasing new innovations, hands-on learning, and engaging activations that help customers protect data, strengthen resilience, and explore the future of trusted AI. What to expect Security keynote Join us for the *first ever* Security Keynote featuring
Trust & Security at Dreamforce 2025 Read More »
