High-impact areas of your website (like your search bar and the content on your product detail pages) do major legwork to increase conversions for your business. The experiences shoppers have at these moments in the customer journey can be the difference between a sale and an exit. But what if you could enhance the performance […]
Key Takeaways As a growing ecommerce business you’ll need the right tools for your commerce shop. The top ecommerce tools are those that offer integration, scalability, and alignment with business needs, and AI is a bonus. Platforms like Salesforce offer scalable commerce storefront management to grow with your shop, integrating sales, marketing, service and commerce
Top 5 Ecommerce Tools For Small Business in 2026 Read More »
Valentine’s Day is a reminder to focus on what truly matters to our hearts. At Cloud for Good, one of those priorities is helping our clients protect what matters most: their mission, their data, and the trust of the communities they serve. Salesforce security isn’t a feature. It isn’t a checkbox. And it’s certainly not
7 Reasons We Love Salesforce Security (And You Should Too!) Read More »
Key Takeaways AI literacy involves understanding how to effectively and ethically apply artificial intelligence tools across sales, service, commerce, and marketing. Practical application of AI, like prompt engineering and starting with service/sales automation, allows agile small businesses to immediately realize value and compete with larger companies. Build your team’s foundational AI knowledge and skills for
AI Literacy For Startups and Small Businesses: Applications + Tips Read More »
Most Salesforce environments don’t exist in isolation. They exchange data with custom applications, partner integrations, and internal enterprise services. For years, Connected Apps enabled external systems to authenticate with Salesforce and access APIs, supporting everything from partner integrations to custom applications. As Salesforce environments become more interconnected, the way external access is defined and governed
Architecting Inbound Governance with External Client Apps Read More »
Today on the Salesforce Admins Podcast, we talk to Tiaan Kruger, Senior Director of Product Management at Salesforce. Join us as we chat about Agentforce Vibes and what it really means to build with AI on the Salesforce platform. You should subscribe for the full episode, but here are a few takeaways from our conversation
How Agentforce Vibes Is Changing How Salesforce Admins Build Apps Read More »
Valentine’s Day is a reminder to focus on what truly matters to our hearts. At Cloud for Good, one of those priorities is helping our clients protect what matters most: their mission, their data, and the trust of the communities they serve. Salesforce security isn’t a feature. It isn’t a checkbox. And it’s certainly not
7 Reasons We Love Salesforce Security (And You Should Too!) Read More »
Key Takeaways The U.S. has a shortage of doctors and nurses, leaving many patients with long wait times to get an appointment. Clinicians are burdened with paperwork, which leads to dissatisfaction and burnout. At the same time, many Americans live in healthcare deserts and are forced to travel long distances for care. AI agents are
Healthcare Is Short on People, But AI Is Closing the Gap Read More »
The role of the Salesforce Admin is evolving from managing a platform to governing a digital workforce. But we know that as an admin, your “to-do” list is already miles long. That’s why we created Agentforce Decoded—a series of high-impact technical walkthroughs designed to respect your schedule. Series spotlight: Learning at admin speed Every video
Agentforce Decoded: Skill Up for the Agentic Era in 5 Minutes or Less Read More »
Key Takeaways Small businesses may need an alternative to ServiceNow for growing customer service needs. Key features to look for in a customer relationship management (CRM) for service include being budget-friendly, native integration, collaborative ticket portals and strong automation capabilities. Salesforce offers a service-first CRM solution that integrates customer data, making it the ideal option
7 ServiceNow Alternatives for Small Businesses and Startups Read More »
