CRM

Small Business, Big Connections: How To Network at Dreamforce

What if three days could speed up your business growth by three years? At Dreamforce, we’ve seen miracles happen for businesses just like yours. You’re not just attending another conference‌ — ‌you’re stepping into a world where thousands of innovators, entrepreneurs, and industry leaders gather to share ideas that reshape their future. The energy is […]

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Does your AI Strategy Include Sustainability? Here’s Why It Should 

AI holds incredible potential to transform our world, drive innovation, and be a powerful tool for sustainability, but it also poses potential environmental challenges, including increased energy, water, and natural resources demand. Analysts warn that by 2027, 40% of AI data-center projects could hit power bottlenecks, and global AI demand could require as much as

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How to Help Your Customer Service Team Thrive — Not Just Survive — in the Age of AI

Customer service employees are at the center of a major shift. AI is no longer a distant concept — it’s already in the contact center, working alongside them and, in many cases, taking on routine tasks they once owned. The task-replacement trend will only accelerate. Naturally, many are asking their managers: Where do I fit

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AI Killed the Development Divide (And That’s a Good Thing)

The development world has been artificially divided for decades. Organizations were forced to choose: build fast with low-code platforms but sacrifice customization, or code everything from scratch and accept slower delivery. This wasn’t a technology problem — it was a tooling problem. But here’s what’s changing everything: AI isn’t just making development faster — it’s

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Salesforce’s Approach to Reimagining the Student Information System: A Learner-Centered and AI-Powered System

For decades, Student Information Systems (SIS) have been considered the backbone of higher education, managing essential records and financials. But they were always meant to be much more—tools that could engage and support students throughout their entire academic journey. Unfortunately, the last generation of SIS fell short. Outdated, clunky, and anything but student-centric, these systems

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