Ask five different architects how they solved a complex problem, and you’ll likely get six different answers. We are a community built on diverse backgrounds—ranging from retired military officers and IT veterans to self-taught developers and admins—and that diversity is our greatest strength. However, even the most seasoned architects don’t work in a vacuum. In […]
Salesforce Architect Resources Our Evangelists Recommend Read More »
Monitoring API usage isn’t just a technical task — it’s a core part of keeping your org healthy. As an admin, you’re the guardian of your platform’s limits and performance. Having a clear view of your API consumption helps you answer leadership questions, flag risky integrations before they break, and reduce overall operational risk. The
Stop Manually Downloading Event Logs: Automate Your API Monitoring Read More »
A few months ago, we invited our global Salesforce community to share candid feedback on their experience with Salesforce. More than 7,400 community members responded, taking time to tell us what’s working, what could be stronger, and where we have room to grow. This marked the second wave of our Salesforce Community survey, designed to
Listening to the Salesforce Community: What We Heard and What Comes Next Read More »
Knowing what your competitors are doing as a small and medium-sized business (SMB) owner helps you make smarter decisions. It shows you where your competitors are strong, where they fall short, and how they position themselves in the market. This is the intel needed for a strong competitor analysis. In this article, you’ll learn what
The Complete Guide to Competitor Analysis for Small Businesses Read More »
The “agentic call center” is the next big step in customer service, transforming rigid, rule-based IVR chatbots into resilient and adaptable agentic teammates. But like any new hire, their success depends on how well they’re integrated with your existing human workforce. For a long time, the handoff from a voice bot to a person was a
The Art of the Handoff: How Agentforce Voice Escalation Works Read More »
For more than 120 years, Belden has built its reputation on delivering high-quality network infrastructure products that power everything from office computers to industrial machines. Engineered for performance and durability, Belden’s products help teams keep their critical systems connected, running, and secure. Expanding on their legacy of network connection tools, Belden recently shifted from a
Powering Harmonious, Scalable Growth with Agentforce Read More »
Key Takeaways Transform raw event logs into real-time insights for security, performance, and adoption. Detect session hijacking and credential stuffing with the new “Threats & Access” dashboard. Identify slow Lightning pages and Apex bottlenecks to ensure peak platform stability. This summary was created with AI and reviewed by an editor. As organizations scale, they can
Let’s remove the AI from the conversation for a moment, and just talk human to human. If you are a leader at a bank, a wealth management firm, or any other area in financial services right now, I bet your inbox is full of pitches from every possible angle. Every startup, every tech giant, every
Exhausted by the AI Hype in Financial Services? Let’s Talk About Your Customer Read More »
Key Takeaways Becoming a data-driven small business starts with centralizing marketing data in a unified customer relationship management (CRM) platform. Continuous measurement of key business metrics is the key to the data-driven marketing strategy. Using a tool like Salesforce CRM for audience segmentation and personalization allows small businesses to deliver the right message to the
Become a Data-Driven (Small But Mighty) Marketing Team Read More »
I was recently talking with some new Salesforce Admins who are studying for their certification exam. We discussed how BIG the platform feels and how, with so much to learn, it can feel challenging to even get started. Salesforce is incredibly powerful, which means there are a lot of features and settings, but new admins
6 Salesforce Features Every New Admin Should Learn First Read More »
