CRM

Key Takeaways The freemium business model offers a basic, free product forever to lower customer risk and encourage adoption, while paid “premium” tiers provide advanced features for growth. The biggest challenge is ensuring your free user base converts to paid customers, as supporting too many non-paying users can increase costs. Artificial intelligence (AI) helps optimize

Contact center supervisors have long been the backbone of customer service operations — critical to delivering exceptional customer experiences, yet often overlooked when it comes to workplace innovation. While organizations have invested heavily in tools and AI to improve the service rep experience, supervisors have been left to manage with the same outdated systems and

Why Forecasting Matters—and How to Unlock More from Foundation Models Forecasting is critical to how many large organizations, including Salesforce, manage their global cloud infrastructure.. Reliable projections of compute, storage, usage, and cost help keep services available while controlling cloud infrastructure spend. At Salesforce, these patterns shift constantly as new regions launch, customers upgrade to

Key Takeaways AI investment misses the mark — 41% flows to areas workers don’t want automated while under-investing where people need help. Research work is rebundling into human-AI collaboration modes, not being replaced. The strengths of researchers include the ability to span boundaries, frame innovation, and mobilize insights into shipped outcomes. This summary was created

Startups run on determination, but the constant demand to do more with a small team can be challenging. Each day feels like a race to get everything done without overburdening you or your team. That’s why you need a solution that works just as hard as you do. And what better way to lighten the

Designing trusted, easy, and adaptable solutions requires more than just the latest product knowledge. You need to also know how to think through complexity, trade-offs, and long-term impact. In our new livestream series on LinkedIn, Think Like an Architect, Salesforce experts break down real-world scenarios and show you how to analyze problems, validate your assumptions,

Important note: This article applies to the legacy Agentforce Builder under Setup → Agents. As of December 2025, a new agent building experience is available in beta via the App Launcher. Interface and steps differ between that beta experience and the legacy experience outlined below. Contents I. Language Handling II. Multilingual ArchitectureIII. Language and ConfigurationsIV.

Key Takeaways Salesforce Backup & Recover achieved Leader status in G2’s Winter 2026 Reports for SaaS Backup. The product offers automated protection, smart anomaly alerts, and granular recovery tools to fix data loss or corruption. Key differentiators include Continuous Data Protection and API quota exclusion, ensuring seamless operations without impacting your system limits. This summary