The “agentic call center” is the next big step in customer service, transforming rigid, rule-based IVR chatbots into resilient and adaptable agentic teammates. But like any new hire, their success depends on how well they’re integrated with your existing human workforce. For a long time, the handoff from a voice bot to a person was a […]
The Art of the Handoff: How Agentforce Voice Escalation Works Read More »
For more than 120 years, Belden has built its reputation on delivering high-quality network infrastructure products that power everything from office computers to industrial machines. Engineered for performance and durability, Belden’s products help teams keep their critical systems connected, running, and secure. Expanding on their legacy of network connection tools, Belden recently shifted from a
Powering Harmonious, Scalable Growth with Agentforce Read More »
Key Takeaways Transform raw event logs into real-time insights for security, performance, and adoption. Detect session hijacking and credential stuffing with the new “Threats & Access” dashboard. Identify slow Lightning pages and Apex bottlenecks to ensure peak platform stability. This summary was created with AI and reviewed by an editor. As organizations scale, they can
Let’s remove the AI from the conversation for a moment, and just talk human to human. If you are a leader at a bank, a wealth management firm, or any other area in financial services right now, I bet your inbox is full of pitches from every possible angle. Every startup, every tech giant, every
Exhausted by the AI Hype in Financial Services? Let’s Talk About Your Customer Read More »
Key Takeaways Becoming a data-driven small business starts with centralizing marketing data in a unified customer relationship management (CRM) platform. Continuous measurement of key business metrics is the key to the data-driven marketing strategy. Using a tool like Salesforce CRM for audience segmentation and personalization allows small businesses to deliver the right message to the
Become a Data-Driven (Small But Mighty) Marketing Team Read More »
I was recently talking with some new Salesforce Admins who are studying for their certification exam. We discussed how BIG the platform feels and how, with so much to learn, it can feel challenging to even get started. Salesforce is incredibly powerful, which means there are a lot of features and settings, but new admins
6 Salesforce Features Every New Admin Should Learn First Read More »
Key Takeaways Embracing a Salesblazer mindset means focusing on growth and using technology to serve the business. Hear advice from Niti Praveen, CEO and Salesblazer, on community, business, and AI. Operationalizing early and investing in agentic tools, like Agentforce 360, can help small teams compete with larger organizations. This summary was created with AI and
Salesblazers: A Path to Success for Small Business Owners Read More »
Recently, Salesforce Security has been tracking an increase in threat actor activity targeting misconfigurations of publicly accessible sites. Specifically, we have identified a campaign in which malicious actors are exploiting customers’ overly permissive Experience Cloud guest user configurations to potentially access more data than targeted organizations intended. It is important to note that Salesforce remains
Protecting Your Data: Essential Actions to Secure Experience Cloud Guest User Access Read More »
Cloud for Good is seeking a System Administrator to help grow the Information Technology department within the organization. The System Administrator will be responsible for administering and managing Cloud for Good’s internal technology systems. This role will report to the Director, IT and Security. They will develop, manage, and support our internal systems to support the growth and scaling of business priorities, objectives, and security requirements. Finally, this role will assist in the overall system security for Cloud for Good. Location: Virtual: Home-based
System Administrator in the USA or Canada Read More »
Key Takeaways Vertical AI agents are specialized smart tools that simplify specific business functions, offering immediate returns for small businesses. They’re becoming a fundamental requirement for small and medium businesses (SMB) to compete effectively in a fast-paced market. By integrating with a customer relationship management (CRM) tool, these agents can automate tasks across sales, service,
The Rise of Vertical AI Agents: A New Pillar for Startups Read More »
