Today’s customers expect more than a personalized homepage or offer: they want an intelligent companion. When they open an app or start a chat, they want the brand to understand why they’re here and to help them instantly. At Salesforce, we are hyper-focused on real-time personalization: capturing behavioral signals as they happen. But as customer […]
How Agentic Personalization Is Redefining the Customer Experience Read More »
Today on the Salesforce Admins Podcast, we talk to David Simpson, Salesforce Administrator at the 1916 Company. Join us as we chat about how he got into the ecosystem and what skills transfer well into a Salesforce Admin career. You should subscribe for the full episode, but here are a few takeaways from our conversation
What Skills Transfer Well Into a Salesforce Admin Career? Read More »
TDX unites thousands of technical leaders who are actively shaping the future of work through Salesforce technology. It’s the must-attend event for the global Salesforce Architect Community. You can explore the latest in Salesforce developments across Platform, Data 360, Agentforce, Slack, and more, together with practical tools and guidance to design, build, govern, and deploy
Architect Your Session: The TDX 2026 Call for Participation is Open Read More »
Every year, TDX brings together the builders—the admins, developers, architects, IT leaders, and Slack pros who aren’t just imagining the future of work; they’re actively shaping it. And TDX 2026 is already on track to be where the technical content gets sharper, the demos go deeper, and the ideas you hear on stage spark real
Your TDX 2026 Moment Starts Here: Submit Your Session Read More »
2025 was a year of learning, experimentation, and celebration for Salesforce Admins. You strengthened your skills, explored your org in new ways, and connected with a thriving global community of peers. But more than anything, this year was about opportunity: the chance to step into a more strategic, high-impact role as automation and AI take
5 Ways Salesforce Admins Leveled Up in 2025—And What’s Next Read More »
If we told you ten years ago that a random guy rating sandwiches on YouTube would outsell legacy food brands, you’d probably laugh right out loud. But here we are. A simple, unfiltered “lunch review” video can now outperform six-figure ad campaigns. Not because it’s slick, but because it’s relatable, it’s real life. And real
The Creator Economy Explained: How to Maximize Your Marketing Read More »
Congrats! Your small team is getting bigger. Maybe it started with just you, then one hire, then a few more. Suddenly, you’re juggling multiple projects and figuring out how to keep everyone aligned. Growth is exciting, but it also means rethinking how your team communicates and gets work done. That’s where team collaboration tools come
Small Team Collaboration Tools: Simple Ways to Work Better Together Read More »
This was the year we stopped asking “What can AI do?” and started asking “What should we do with it?” and “How do we do it?” The evidence is in the posts that dominated your attention on The 360 Blog this year. The most-read posts were about implementation — the messy, unglamorous work of getting
Top AI News of 2025: The Year Things Got Real Read More »
Are you ready, Awesome Admins? It’s almost time for the Spring ’26 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that
Admin Release Countdown: Get Ready for Spring ’26 Read More »
Running your startup or small and medium business (SMB) with separate tools? Let us guess — one for customer management, invoicing, project tracking, social media scheduling, and product management? And, your juggling five different platforms? Or is it ten? Maybe you’ve lost count entirely. You’re not alone. Entrepreneurs everywhere are spending more time switching between
Easy to Use Business Management Software for Startups and SMBs Read More »
