How are you communicating with your team lately? Do you share a Slack message, send an email, or call a meeting? Maybe you do all three. Regardless of how you communicate at work, things are changing. Rapidly. And artificial intelligence (AI) has a big hand in this. Small and growing businesses and startups are communicating […]
5 Ways AI is Changing the Communication Game For Startups Read More »
At Salesforce, trust is our #1 value and has stayed at the forefront of our work from the predictive, generative to now agentic AI era. As enterprise AI shifts from assistants to autonomous agents, Salesforce is advancing this commitment with the release of our Second Annual Trusted AI Impact Report, showcasing our commitment to transparency
Trust in the Era of Agents: Highlights from the 2nd Annual Trusted AI Impact Report Read More »
Try Agentforce Small businesses have always found ways to do more with less. It’s not a limitation — it’s a competitive instinct. The founders and operators we talk to aren’t looking for a shortcut; they’re looking for leverage. And right now, the most powerful form of leverage available is the agentic enterprise. This isn’t a
You Can Be an Agentic Enterprise No Matter What Size Business Read More »
Building emails is like performing a magic show for an audience where every person has unique capabilities. Some speak English, others Spanish or maybe Japanese, and a few use sign language. They’re watching the show from their phones, their laptops or their smart watches. And there’s always that one person who hooked up an AI
How to Make Your Email Marketing Accessible for Everyone Read More »
Learn More About Headless CRM Anyone out there losing their head over the term “headless”? We’re here to put your mind at ease. It can sound intense, but it’s a good thing. Headless technology is here, and all it means is that your tools are getting easier to use. Hear us out. By adopting headless
What is Headless? Don’t Lose Your Head, SMBs: It’s a Good Thing Read More »
The interface your users need isn’t a better dashboard. It’s already in their pocket. For enterprise architects, the challenge has always been building powerful systems that people actually use. The agentic era has brought this delicate balance even more to the forefront as how we work has fundamentally changed: Data entry is increasingly becoming an
Architect the Future UI: Slack as Your Agentic Surface Read More »
Customers don’t see your brand as a collection of separate channels; they see it as a single entity — and they want a cohesive experience no matter where they shop. In fact 83% of shoppers are more loyal to companies that deliver consistent interactions across all departments. To deliver experiences that feel smooth and harmonious,
Point of Sale Innovations to Modernize the Shopper Experience Read More »
Security in Salesforce doesn’t usually come down to one big decision. It’s shaped over time by a lot of smaller ones—how access is set up, how permissions are assigned, and how users are managed as your org grows. Individually, those choices often make sense in the moment. But over time, they can create gaps that
Introducing Security In Action: A Hands-On Workshop for Admins Read More »
The defining infrastructure shift of the agentic era isn’t just about making AI smarter; it’s about making it capable of action. This is at the core of our latest Headless 360 initiative; exposing every platform capability as an API, CLI, or MCP tool so that autonomous agents can interact directly with enterprise systems. But there’s
Governing the Agentic Enterprise at Scale with MuleSoft Omni Gateway Read More »
Try Service for Small Business Managing a growing pile of customer inquiries often feels like a game of catch-up that your small business can’t win. When every team member wears multiple hats, spending hours manually assigning tickets means slower responses and burnt-out employees. You need a way to ensure that every question from a customer
How to Cut Service Time with Case Routing Automation Read More »
