Large language models (LLMs) excel at understanding and acting on written language. When combined with an agentic layer like Agentforce, they can take action on a user’s behalf. Until recently, they have been limited to text. But with the rise of multimodal LLMs, you can create agents that consider images and files when answering a […]
How to Build a Multimodal Agent in Salesforce Read More »
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we revisit the team’s predictions from the beginning of the year for how Agentforce will change the game for admins in 2025. You should subscribe for the full episode,
How Are 2025 Admin Predictions Holding Up So Far? Read More »
Rush University System for Health is a top-ranked academic health system in Chicago, dedicated to delivering high-quality care across its hospitals, clinics, and outpatient services. Focused on innovation, equity, and community health, Rush is known for its innovative approaches in patient care, offering cutting-edge treatments and personalized services. Committing to Personalized, Meaningful Care The healthcare
Rush University System for Health Creates A New Standard for Patient Care Read More »
As someone completely new to the Salesforce world, I know exactly how it feels to be faced with a powerful new technology like Agentforce. When I was asked to explore what it means to build an artificial intelligence (AI) agent, my first reaction was to look over my shoulder to see who they were actually
Your First Steps With Agentforce: Insights From the Agentforce NOW Workshop Read More »
They say you’re the average of the five people you spend the most time with and in business, that couldn’t be more true. Every person you hire shapes your small and medium-sized business (SMB). The right people help it grow, while the wrong fit can create setbacks. That’s why hiring isn’t just about filling roles
How to Hire a Small (But Mighty) Team Read More »
Upending the Status Quo: Salesforce and the Future of Student Information Systems The Student Information System (SIS) has long held a place of importance in higher education. It’s often considered the lifeblood of student data, critical to everything from enrollment to graduation. For many of us who’ve worked in the field, it can also be
Using Salesforce Education Cloud as a Modern Student Information System Read More »
Today’s sustainability landscape offers a powerful opportunity for fresh thinking and inclusive collaboration. Recognizing this, Salesforce, the World Economic Forum (WEF), and Deloitte came together to co-found UpLink, a global initiative that identifies and accelerates innovative solutions aligned with the United Nations’ Sustainable Development Goals (SDGs). Over the past five years, UpLink has evolved into
How UpLink Powers a Sustainable Future with Salesforce as a Key Catalyst Read More »
When we launched Agentforce on Help in October 2024, our goal was to set the standard for world-class, agentic service. Agentforce on Help is an AI agent that supports customers directly on our Salesforce Help site, answering customer service questions in natural language, grounded in unified data, to deliver fast, 24/7 service while freeing human
1 Million Support Requests Handled by Agentforce, and We’re Just Getting Started Read More »
Prior authorizations are a fixture of our healthcare system, helping ensure that care and therapies are medically necessary and cost effective. But they have historically presented significant challenges for both members and healthcare providers, frequently leading to frustrating delays in care delivery and increased administrative burdens. Today, the landscape of utilization management in U.S. healthcare
Breaking the Bottleneck: How Healthcare Payers Are Streamlining Prior Authorizations Read More »
The rise of agentic AI presents both incredible opportunities and unique challenges. As AI agents become more integrated into business operations, the focus on trust extends beyond data security to encompass the accuracy and reliability of these agents. That’s exactly why I’m excited to share our newest Agentforce Guide, written by Olfa Kharrat, Director of
Agentforce Guide to Achieving Reliable Agent Behavior Read More »
