CRM

Are you ready, Awesome Admins? It’s almost time for the Spring ’25 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that […]

If you measured it today, how would your business score on AI transparency? Whether you’re using artificial intelligence (AI) to recommend products, develop drugs, or screen job applicants, you’re entrusting it with data without fully understanding how it makes decisions. How can you better understand the logic behind the AI black box, and do a

Artificial intelligence (AI) for small business is here. And the good news is, it’s helping customer service teams more than ever. In fact, 63% of service professionals say that generative AI helps serve customers faster.  For small and medium-sized businesses (SMBs), “above and beyond” customer service is a lot — ‌it’s time-consuming and one of

Agentforce provides a suite of out-of-the-box autonomous AI agents, along with a set of tools that admins and developers can use to create and customize agents. One of these tools is Agent Builder, where you can customize agents using the tools that you know, like Flow, prompt templates, Apex, and APIs. In this blog post,

Education leaders today are under great pressure to increase and maintain enrollment, improve retention and graduation rates, develop more effective staff recruitment and retention strategies, deliver personalized student and staff outcomes, and gain a competitive advantage in the market. In our increasingly technology-driven and innovative age, this has created an opportunity for technology leaders like

Let’s be honest, traditional small businesses may be hesitant to dip their toe into new technology. But for 5P Consulting, a small consulting firm founded in San Diego, technology is the very business of their business. 5P Consulting’s mission is to optimize organizations and drive them to improve business productivity through process and advanced technology.

There is a lot of excitement around artificial intelligence (AI) right now. New uses and new models are changing the way we think about how AI can support and improve the ways we work.  At Dreamforce ’24 one of the big announcements was Agentforce, a powerful companion to help Salesforce users resolve cases, answer questions,

Disclaimer: All statistics mentioned in this article are sourced from the 6th edition of Salesforce’s Small and Medium Business Trends Report. Every year, lots of small and medium businesses (SMBs) start with high hopes of making it in a tough market, despite facing many challenges. And, every year, we are here at Salesforce helping them