CRM

The holiday shopping season results are in, and it was a record-breaking year — especially for digital sales. Our data showed online sales reached an all-time high of $1.2 trillion globally, with U.S. consumers contributing $282 billion. Not only was this year a record-breaking sales year, but our research showed that consumers adopted many new […]

An “About Us” page is your brand’s first digital impression with potential customers. However, many small and medium-sized business (SMB) owners don’t use it effectively to connect with their target audience. Writing an informative and compelling “About Us” page might seem simple, but it’s surprisingly easy to underestimate its importance. You might wonder if people

Great organizations take the time to reflect on how they could improve – and the customer service industry is no exception. With artificial intelligence and AI agents like Agentforce bringing new and exciting possibilities into the customer support space, now is a great time to set your customer service resolutions for 2025. Not sure where

Introduction The development of multimodal language models (MLMs) such as GPT4-V and BLIPs [1,2] have enabled many multimodal applications such as answering complex image-based queries; for example, “How many students are raising their hands in this image?”. These models rely heavily on instruction data—datasets that pair visual content with corresponding questions and answers.  However, generating

Artificial intelligence (AI) agents are intelligent systems that can reason and act on behalf of customers and employees. But to realize their full potential, we need to test and configure agents without disrupting live production environments. That’s where you as an admin come in.  Building an effective AI agent isn’t just about deploying advanced models—it’s

The world of customer service, or customer experience (CX), is changing fast. And artificial intelligence (AI) is playing a big role in that transformation, not only in automating tasks but also in reshaping how teams approach problem-solving. As customers expect faster, more personal, and helpful service, businesses must invest in AI education to empower their

The recent launch of Agentforce marks a pivotal moment in orienting Salesforce and our customers’ businesses toward an AI-empowered future. In this emerging landscape, augmented by a network of AI agents, the role of humans at work becomes more empowered, interesting, and creative than ever before. We have now reached the Third Wave of AI, which

Salesforce’s REST-based Bulk API 2.0 provides a programmatic way to asynchronously insert, upsert, query, or delete large datasets in your Salesforce org. The Bulk API 2.0 Query jobs are built to process SOQL queries asynchronously and handle large data volumes (2,000 records or more) efficiently. To further enhance performance of Bulk API 2.0 Query, we’re