CRM

Customer demands are higher than ever – in fact, 86% of service reps say customer expectations are higher than they used to be. The last thing your service reps need is to spend time hopping between documents and tabs, looking for the right answers. What if there was a way your reps could get potential […]

Apex REST allows you to expose your custom Apex logic, including Apex classes and methods, as REST APIs for external applications to call. If you are developing agents and want to enhance their ability to perform jobs unique to your business, you’ll want them to be able to leverage your Apex REST investment and call

When times get tough, people get entrepreneurial. It’s true — recessions in the United States are typically marked by increases in entrepreneurial activity. Even still, last year was special. In 2024, the United States averaged 430,000 new business applications per month, breaking records and proving that entrepreneurship is alive and well. That’s a 50% jump

Natural language has long served as a powerful bridge between humans and machines, enabling intuitive interaction and precise control over AI systems. While fields such as image editing, audio synthesis, and video generation thrive on abundant data — text pairs to train a powerful generative model, many critical domains are facing a significant challenge: the

AI is rapidly transforming industries, empowering businesses to enhance customer experiences, improve efficiency, and make smarter decisions. But an essential question arises: How can we ensure that AI is creating accurate and grounded answers?  Recently, automatic methods for evaluating model responses, like using Large Language Models (LLMs) as judge models have been deployed to assess

When you’re running an ecommerce store, the chances are that you keep track of thousands of moving pieces every single day. You have to maintain inventory, help customers, and stay on top of trends — all at once. Luckily, with artificial intelligence (AI), you got this. AI offers an equal footing for small and medium-sized

What good is your data if it doesn’t speak the language of your business? Consistent, trustworthy, and business-rich data is more important than ever for accurate decision making — and to deliver on the promise of AI in today’s agentic era.  However, many organizations struggle with distrust and inconsistencies in data because business context is