CRM

Model Context Protocol (MCP) is an open-source protocol that makes it easier for AI apps and agents to connect with tools and data sources. Before MCP, each tool needed its own custom integration code, causing tool and resource fragmentation. With MCP, you build one MCP server for your tool, and it can plug into any […]

Our forward-looking statement applies to this blog. Back in March, we posed a simple question: How do you know if your agent is production ready? The post resonated with our Agentblazer community as practitioners sought to bring more predictability to agentic responses and better understand why agents behave the way they do. Now, less than

CIOs in the financial services industry play a crucial role in driving technology advancements at their institutions, from enhancing productivity to boosting top-line growth and reducing costs. We’ve also seen IT leaders playing key roles in boardrooms, at global summits like Davos and the G20, and at the forefront of AI development, particularly in the

Are you using artificial intelligence (AI) to market your business? If not, why not? Business owners are getting time back in their calendar, putting money back in their wallets and still getting new leads in the door, just by enabling AI. We’re also finding that startups and small and medium-sized businesses (SMBs) are tripling their

2025 年 3 月に Agentforce と Data Cloud を含む新しい Salesforce Developer Edition が公開されました。新 Developer Edition 環境では、Agentforce を利用したアプリケーションの構築・テストを行うことができます。この環境には、以下の機能が含まれています。 Agentforce へのアクセス Data Cloud へのアクセス (ストレージ制限は 10GB です) Salesforce テストセンターへのアクセス なお Agentforce のスロットリングは、1 分あたり 150 リクエスト（RPM）となります。また、取得いただいた Developer Edition は、使用を続けていただいている限り有効のままですが、45 日間ご使用がなかった場合は期限が切れますのでご注意ください。また、有効な Developer Edition がある状態において、もう一つ Developer Edition をサインアップすることはできません。 Developer Edition の取得方法 1. Salesforce Developer サイトにアクセスし、[Get a Developer Edition] ボタンをクリックします。(見つからない場合は直接こちらの URL をクリックしてください。)

Behind every seamless customer experience is a complex, ever-changing codebase. When issues arise in that codebase, developers face a deceptively hard task: locating the exact part of the code that needs fixing. This process, called issue localization, can be time-consuming, manual, and error-prone—even with AI assistance. We know that faster, smarter development ultimately means faster

At Salesforce, we know that our greatest strength lies in our community. Throughout the year — whether through our recent Community Sentiment Survey, real-time conversations, listening sessions, or in-person gatherings — you’ve shared honest, thoughtful perspectives on what it means to be part of the Salesforce community today.  Over 7,000 community members globally participated in

AI agents will become the heaviest consumers of APIs in the future, and hence, it’s more important than ever to design APIs that are both discoverable and agent-ready. That’s exactly where MuleSoft for Agentforce: Topic Center and API Catalog come into play.  In this blog post, we’ll show how you can leverage MuleSoft’s Topic Center

Shoppers kicked off the first half of 2025 with the same energy as they did in 2024 – cautious, calculated, and weary of looming economic challenges. The first quarter’s sales results reflected this mindset.  Online sales were essentially flat as consumers continued to wait out price and economic volatility. According to research by Salesforce, 51%