CRM

The Health and Life Sciences (HLS) industry is experiencing a fundamental shift driven by changing consumer expectations, tighter regulations, and a surge in digital innovation. Its ecosystem has a wide spectrum of players, especially within the United States. They include providers, payers, pharmaceutical and medtech organizations, and the public sector. Within all of these, there’s […]

Like many sports fans, I get excited about the Big Game — but not just because it’s a fun showdown. It’s FanDuel’s biggest event of the year, with millions of users driving a massive surge in real-time gaming activity. FanDuel is a leading sports gaming company, offering sportsbook, fantasy, casino, racing, and other games to

If your service reps are feeling the pressure, they’re not alone. According to the latest State of Service report, 86% say customer expectations are higher than ever. That’s where you come in. As an admin, you’re the one making sure your team has the tools to meet those expectations. Enter: Service Replies. This artificial intelligence

Unlike traditional, chat-driven agents, headless agents focus on automation and integrations with third-party systems. Headless agents can be called without a human trigger from a user interface and can perform tasks autonomously. For example, an Apex trigger or a scheduled job can call a headless agent as part of a background process. At TDX ’25,

Ever scrolled through a website and felt unsure about what to do next? That’s what happens when there’s no clear call to action (CTA). A great CTA isn’t just a button — it’s a gentle nudge that helps customers take the next step, whether that’s signing up or making a purchase. For your small and

Field service scheduling is like solving a constantly evolving puzzle. The challenge? Getting the right technician, with the right skills and tools, to the right job at the right time. But with unexpected delays, last-minute cancellations, and fluctuating customer demands, keeping schedules efficient is easier said than done. Our research shows that scheduling is the

As a kid, I always wanted to be like Marty McFly from the Back to the Future film franchise. I had countless dreams about driving the DeLorean DMC-12. That car looked like it came straight from the future—gull-wing doors, stainless steel body, and pure sci-fi magic. But in reality, much like many hyped innovations, the

Clear communication is a fundamental skill that helps us connect, collaborate, and avoid misunderstandings. This is just as true when interacting with AI, where a well-defined framework for our instructions, known as prompts➚,can significantly impact the usefulness and accuracy of responses. But crafting great prompts isn’t always straightforward. How do we ensure AI understands and

Think about your favorite neighborhood coffee shop or that fantastic hair salon you can’t stop recommending. How’d you find them? More than likely, a friend’s raving recommendation brought you. That’s the beauty of word-of-mouth marketing, making satisfied customers your best advocates.  Small and medium-sized businesses (SMBs) and startups can reap the benefits of a good