As Chief Experience Officer at Salesforce, I work with business leaders to bring AI agents into their customer touchpoints and employee experiences. Most leaders are at the very beginning of a greater vision for how to integrate AI and they ask a fundamentally human-centered question: How do I make sure agents will work well for […]
Welcome to a New Era of Experience with AI Agents Read More »
Welcome to another “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Team Agent 12 implemented an Agentforce
Provide Career Guidance with Agentforce and Data Cloud | How I Solved It Read More »
In today’s mobile-driven world, seamless offline access to critical business data is a necessity for users who need to stay productive but don’t have a consistent internet connection. This capability ensures that vital information remains available for tasks like field service and healthcare, regardless of location or connectivity status. With Salesforce’s LWC offline capabilities, you
Build Better LWCs for Offline Usage with Salesforce Mobile Tools Read More »
What is this term, market penetration? If you’re asking, you’re not alone. Think of it like this — imagine your target market (the people you want to reach) as a busy neighborhood. Right now, you might know a few houses on the block, but there are dozens more waiting to meet you and your business.
The Ultimate Market Penetration Strategy for Small Businesses Read More »
Commitment to excellence is more than a core value at Cloud for Good. It’s a daily practice that shapes our interactions with clients and colleagues alike. We began 2025 by celebrating our 15-year anniversary, and now, we’re continuing that spirit of celebration, reflection, and pride with another meaningful milestone: our being recognized for an 11th
Where Purpose Meets Excellence: A Certified Great Place to Work Read More »
AI and agentic AI adoption is accelerating across industries, and executives are feeling the pressure—from boards, investors, and stakeholders—to safely leverage AI and agentic AI for efficiency and innovation. But the reality is, many employees are already using AI tools in their day-to-day work, often without clear guidelines or oversight. A recent Slack study underscores
At Salesforce, we believe responsible AI begins with clear boundaries. We have long advocated for a risk-based approach to AI governance that prioritizes human rights and ethical considerations. That’s why we build AI in alignment with our values — and why we support frameworks like the European Union’s AI Act, which draws important guidelines around
Deploying AI Responsibly: Lessons from the EU AI Act Read More »
AI agents like Agentforce can reason and act autonomously on your behalf, but can they get along with each other? Our recent story unpacked the four levels of agentic maturity and looked at the increasingly sophisticated implementations companies are deploying to production. But getting to Level 4 — multi-agent orchestration — is about more than
When Agents Speak the Same Language: The Rise of Agentic Interoperability Read More »
You’ve seen the ripples of what AI agents can do. Now, get ready for the tidal wave. The future of AI agents? It’s agents that can hear your commands and see the world alongside you. It’s AI orchestrating AI, creating a symphony of digital labor. It’s agents with digital memories that learn your patterns and
Think AI Agents Are Impressive Now? Just Wait Read More »
Instagram isn’t just about selfies and latte art — it’s where people discover their next favorite brand. While scrolling, you’ve probably landed on dozens of incredible handmade jewelry brands with just the right aesthetic. Maybe it was that beautifully presented candle in your feed? Or the local photographer whose Instagram stories made you book a
Instagram Marketing for Small Business: Top Strategies for 2025 Read More »
