CRM

We’re in a global labor shortage – every company has more jobs to be done than they have people to complete them. Agentforce can help, but not every company has people with the right skills or AI certifications to deploy and adopt agents. That’s where Agentblazers come in. These forward-thinkers don’t just embrace the latest […]

The year was 2013. In a state-of-the-art kitchen laboratory in Stanford University’s Robotics Center, surrounded by the whir of servo motors and the aroma of brewing coffee, I observed our latest prototype attempt a command that required multiple, albeit seemingly simple tasks: make me a cappuccino. The robot could execute each step in sequence—identify and

Ever wondered what angel investors look for in a business pitch? How do they decide where to put their money? And what makes them lose interest? We’ve got you covered, with expert insights from David Chang, an experienced angel investor, and successful entrepreneur. What is an angel investor for small businesses? Angel investors are affluent

As a Salesforce Admin, you’re likely already familiar with Agentforce, Salesforce’s collection of assistive and autonomous artificial intelligence (AI) agents. Agentforce can handle a wide variety of tasks within the Salesforce ecosystem. But what happens when your business relies on external applications? How can you extend Agentforce to integrate with other essential tools?  Enter MuleSoft–Salesforce’s

Effective MedTech order management is crucial for organizations to remain competitive. Yet many companies are still held back by the inefficient manual processes that order management entails. Fragmented data and siloed teams lead to long and less-than-ideal customer engagements, ultimately lowering customer satisfaction. Customer service and sales representatives spend a lot of valuable time trying

Exceptional customer service is crucial for media and entertainment companies to maintain an edge in an increasingly competitive market. Consumer choice is virtually endless, and jumping from provider to provider is easier than ever. Bottom line, customers want frictionless service (for example, no issues with streaming, easy onboarding, fast problem resolution, and billing management) and

AI, and especially AI agents, can go from buzz to bust, or from buzz to better business. It’s up to you. For those who succeed, it’s a genuine game-changer for customer experience. As businesses navigate the fast-paced digital world of customer service, AI agents have evolved from an emerging trend to an essential tool. In

Commerce evolves so fast. It takes a trailblazer mindset to keep up, let alone get ahead of the curve and help others. Commerce Crew members are a special type of leader in the commerce community, who—through experience and skill—shape the industry and inspire others to do the same.  With shared values of community, growth, and

Remember the viral case of an airline forced to honor incorrect fare terms that a chatbot gave a customer? As AI agents step into bigger roles, automating and carrying out complex tasks, accountability for mistakes like this is a real concern. When AI makes decisions on its own, who’s on the hook if things go sideways?