Sean Lewis will be the first to tell you his career didn’t follow a straight line It started with a degree in glass blowing (…yes, glass blowing) after he walked away from engineering school. Between prohibitively high gas bills to keep the furnaces running and a move back to New Jersey, Sean found himself transporting […]
The Art of Service: How a Glass Blower Became a Salesforce Serviceblazer Read More »
We’ve all been there: A shopper types “comfortable everyday sneakers” into a search bar and gets a 404 error or a random collection of dress shoes and backpacks. Traditional search is brittle — it relies on exact keywords and thousands of manual rules that merchandisers have to babysit daily. But that isn’t how consumers search
Meet the New Intent-Aware Search for Agentforce Commerce Read More »
Don’t make people think too hard. It’s a classic usability principle that every designer knows. It’s also Slack’s first product principle. At Slack, a clear set of five product principles guides every decision. Product principles are the shared language between product, engineering, design, and research. These principles aren’t abstract ideals – they shape how features
How Slack’s Product Principles Shape Trust in AI – and Delight Read More »
Calling all admins! TDX 2026 is your moment to experience the future of software and learn how to build it in the agentic AI era. Join us April 15-16 in San Francisco, or tune in on Salesforce+, for two full days of deep technical content covering the latest Agentforce 360, automation, Data 360, and core
The Salesforce Admin’s Guide to TDX 2026 Read More »
Calling all Salesforce Architects: TDX 2026 is your moment to experience the future of software and learn how to build it. Join us April 15-16 in San Francisco, or tune in on Salesforce+, for two full days of deep technical content covering the latest Agentforce, Data 360, MuleSoft, Slack, Informatica, and core platform innovations. Join
The Salesforce Architect’s Guide to TDX 2026 Read More »
Key Takeaways Employee agents automate routine work, helping small and midsize enterprises (SMEs) focus on customer growth and strategic tasks. Integrating an artificial intelligence (AI) agent provides growing teams with an affordable way to scale operations without immediately increasing headcount. From sales lead qualification to customer service response drafting, these tools boost productivity across all
8 Ways Employee Agents Are Helping Small Businesses Read More »
Every release cycle, our innovations focus on helping you solve real challenges that merchandisers and developers face day to day, from keeping product catalogs pristine to accelerating time to market. New features in our March release make it easier to build and test faster, and stay resilient when it matters most. Along with new innovations
B2C Commerce March release: Removing friction for teams behind the storefront Read More »
Cloud for Good is seeking an exceptional sales professional to join our growing team as a Senior Account Executive – Financial Services. This role will be responsible for leading sales efforts to Financial Services clients through their entire Salesforce implementation journey, including opportunity identification, qualification, opportunity management, finalizing contracts, and post-sales support and account management. Location: Virtual, home office in US or Canada Work Authorization: Citizens or Permanent
Senior Account Executive – Financial Services in the USA or Canada Read More »
Starting out as a Salesforce Admin can feel like stepping into a world of endless clicks, tabs, and thinking, “Wait…where did that setting live again?” The good news? You don’t need to overhaul your org on day one to make an impact. The fastest way to build confidence (and trust) is by stacking a few
10 Early Wins Every New Salesforce Admin Can Achieve Read More »
Key Takeaways Generative engine optimization (GEO) helps your business appear in conversational AI responses rather than just a list of search links. Focusing on clear, direct answers makes your content easier for AI agents to understand and reference. Startups can compete with larger brands by building authority through high-quality citations and authoritative expert insights. This
Generative Engine Optimization (GEO): Teach AI Who You Are Read More »
