This story was first published by Digiday sibling Modern Retail.
Practically every retailer is racing to adopt artificial intelligence throughout their businesses. But ensuring that these AI agents produce quality, consistent results is an additional challenge.
Lowe’s is one of the retailers actively implementing AI to improve the customer shopping experience and to assist employees in asking difficult questions. In March of last year, Lowe’s released Mylow, a virtual assistant for customers that can answer questions about home ownership, provide information about building home improvement projects and search for products. Last May, the company announced Mylow Companion, an employee-facing AI tool for customer service and employee onboarding. Associates can use that assistant to access product details, project advice and inventory information that customers may ask them for.
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