This story was first published by Digiday sibling Modern Retail.
AI was the hot topic of conversation at this year’s Groceryshop, as executives from Kroger, Giant Eagle, DoorDash and more took to the stage to share their philosophies on agentic technology.
What many companies are finding is that rather than relying on simple search tools or intrusive chatbots, they must deploy practical AI tools that bridge the gap between physical stores and online ordering. Much of the focus now is on training shoppers to naturally integrate agentic shopping into their busy routines.
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