Search Engine Marketing

When AI agents do the shopping: Insights from 100 conversations with ChatGPT Agent mode

AI agents are poised to reshape how people buy online – not by helping users find where to convert, but by doing the work themselves. In ChatGPT’s Agent mode, I prompted more than 100 agentic actions – from shopping and booking travel to reserving restaurants, buying apartments, and finding jobs. A clear pattern emerged: agents

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The future of engagement is in your customers’ hands (or pocket) by Adobe

Today’s customers don’t separate their lives into channels, and they don’t expect brands to either. They want experiences that feel relevant and personal, whether that’s confirming a delivery, getting a reminder about an appointment, or receiving an offer they actually care about.  Imagine a shopper who adds items to their cart but never checks out.

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Instacart brings retail media targeting to TikTok Ads Manager

Instacart today became the first retail media network to integrate directly with TikTok Ads Manager. This will allow CPG advertisers to use Instacart’s first-party retail data to target audiences, measure conversions, and drive shoppable experiences – all without leaving TikTok’s platform. The integration marks a major step in the convergence of retail media and social

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Microsoft taps Amazon DSP as preferred partner

Microsoft is officially winding down its DSP, Microsoft Invest, and naming Amazon DSP as its preferred transition partner – a move that deepens ties between the two tech giants and reshapes Microsoft’s advertising strategy. Starting Feb. 28, 2026, Microsoft will sunset Microsoft Invest as it shifts focus to its core advertising products: Microsoft Advertising Platform,

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ChatGPT becomes a platform for apps – and maybe marketing

OpenAI is turning ChatGPT into more than a chatbot. The company’s latest update lets users access third-party apps (e.g., Spotify, Canva, Zillow, Expedia) directly inside conversations. Why we care. This shift could make ChatGPT a high-intent marketing channel, reaching 800 million users where they’re already engaging – in chat. How it works. Users can call

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Holiday ecommerce to hit record $253 billion – here’s what’s driving it

U.S. consumers are expected to spend a record $253.4 billion online this holiday season, according to Adobe’s annual shopping forecast. That’s a 5.3% year-over-year increase covering the period from Nov. 1 to Dec. 31. Adobe’s analysis, based on over 1 trillion visits to U.S. retail sites and 100 million SKUs across 18 categories, suggests that

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