CRM

Earlier this summer, I shared about Salesforce’s new Volunteer Management for Nonprofit Cloud, a significant milestone for nonprofit engagement. But the Summer 25′ Release has just as much significance for higher education. With a new generation of philanthropy tools for Education Cloud, Salesforce is addressing a critical need: helping advancement teams optimize and scale the […]

Agentforce provides multiple features to automate repetitive service and sales tasks by drawing on data from past cases, recent purchases, product changelogs, and real-time case notes. Apart from standard, out-of-the-box features, developers can also use Einstein Generative AI and Prompt Builder to implement custom solutions that support different business use cases.  Take one sales representative

Agentforce is transforming how work gets done, from triaging cases to querying records and engaging customers. Even as adoption accelerates, the question remains: How much time do agents actually save us? If a task takes a human five minutes and now an agent can do it in seconds, does that mean we’ve saved five minutes? 

User experience (UX) design is undergoing its biggest transformation since the internet. I have spent 20 years designing interfaces and have gone through several paradigm shifts. But nothing has prepared me for the dramatic changes we’re experiencing today.  We’ve entered an era where multiple AI agents coordinate with one another to accomplish user goals. We’re

You’ve probably noticed many people around you doing something a little extra these days. Your neighbor walks dogs on her spare time, your co-worker sells crafts online, and your cousin somehow became a weekend photographer. This is the beauty of the side hustle.  With rising costs and economic uncertainty, having multiple income streams just makes

[Image credit: Kai Johnson / Salesforce] After three years working in recruiting, Kai Johnson knew it was time to try something new – she wanted more opportunities to help people of color build meaningful careers in tech. So she spoke up, designed a role, and pitched it to her leadership team. As Director of Executive

AI agents are transforming how businesses operate — automating workflows, enhancing user experiences, and scaling support. But without a strong security foundation, generative AI (GenAI) agents can introduce serious risks, from data exposure to unauthorized behavior. To help mitigate these risks, Agentforce, the agentic layer of the Salesforce Platform for deploying autonomous AI agents across

Have you ever interviewed with a company and just wanted to ask an employee your burning questions? Like: What do people wear in the office? How does this company support working parents or caregivers? What’s the experience like as a new grad? Good news: here at Salesforce … you can. While everyone has a unique

Time series forecasting plays a central role in data-driven decision making. Yet, adapting forecasting models across different domains and temporal resolutions often requires custom engineering. This increases both development and maintenance costs — especially for large-scale enterprise systems with many users and use cases. These challenges motivated our universal forecasting paradigm, which began with the