Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! Are you tired of manually reading customer emails or messages and copying that data into Salesforce? In this […]
Transform Unstructured Text With an AI-Powered Flow | How I Solved It Read More »
Picking a collaboration tool for your startup can shape how your team works. Get it right, and business hums along smoothly. Get it wrong, and suddenly small tasks feel like mountains. If you’re looking for an alternative to Microsoft Teams, or other collaboration tools, you may have reached the top of task mountain. For a
Microsoft Teams Alternatives for Startups: 10 Tools to Consider Read More »
If 2024 was the year of chatting with AI, 2026 is the year of hiring it. For banks, insurers, and wealth managers, the macroeconomic dashboard for 2026 is flashing a complex set of signals. We aren’t just looking at a technological upgrade; we are staring down a convergence of geopolitical instability, a lingering affordability crisis,
How Agentic AI Will Save Financial Services from the Perfect Storm Read More »
Nonprofits today are navigating a rapidly changing landscape. Donor expectations are rising, program delivery is becoming more complex, and organizations are being asked to demonstrate impact with greater speed and accuracy than ever before. Data is no longer just information; it’s insight. It’s the story of your mission, your relationships, and your outcomes. That’s why
The Great Migration: Why Moving to Nonprofit Cloud is About More Than Data Read More »
Every day, your customers go on a journey — one that shapes how they find, engage with, and buy from your business. This process, known as journey mapping for small business, helps you understand each step customers take — whether they “heart” a campaign on Instagram or click a referral link from a friend. What
Journey Mapping For Startups and SMBs: Map Out More Sales Read More »
Today’s customers expect more than a personalized homepage or offer: they want an intelligent companion. When they open an app or start a chat, they want the brand to understand why they’re here and to help them instantly. At Salesforce, we are hyper-focused on real-time personalization: capturing behavioral signals as they happen. But as customer
How Agentic Personalization Is Redefining the Customer Experience Read More »
Today on the Salesforce Admins Podcast, we talk to David Simpson, Salesforce Administrator at the 1916 Company. Join us as we chat about how he got into the ecosystem and what skills transfer well into a Salesforce Admin career. You should subscribe for the full episode, but here are a few takeaways from our conversation
What Skills Transfer Well Into a Salesforce Admin Career? Read More »
TDX unites thousands of technical leaders who are actively shaping the future of work through Salesforce technology. It’s the must-attend event for the global Salesforce Architect Community. You can explore the latest in Salesforce developments across Platform, Data 360, Agentforce, Slack, and more, together with practical tools and guidance to design, build, govern, and deploy
Architect Your Session: The TDX 2026 Call for Participation is Open Read More »
Every year, TDX brings together the builders—the admins, developers, architects, IT leaders, and Slack pros who aren’t just imagining the future of work; they’re actively shaping it. And TDX 2026 is already on track to be where the technical content gets sharper, the demos go deeper, and the ideas you hear on stage spark real
Your TDX 2026 Moment Starts Here: Submit Your Session Read More »
2025 was a year of learning, experimentation, and celebration for Salesforce Admins. You strengthened your skills, explored your org in new ways, and connected with a thriving global community of peers. But more than anything, this year was about opportunity: the chance to step into a more strategic, high-impact role as automation and AI take
5 Ways Salesforce Admins Leveled Up in 2025—And What’s Next Read More »
