For Salesblazer Piyusha Pilania — Salesforce Consulting Manager at Horizontal Digital — finding a place in the Salesforce community was a happy accident. Well, not so happy at first. “It was 2020, and I had moved back to India with a job offer in hand. But then Covid happened, and the offer was rescinded. I […]
Who Is a Salesblazer? Read More »
Welcome to another “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Jodie Miners uses the power of
Visualize Key Data and Next Actions with Salesforce Indicators | How I Solved It Read More »
Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. We’re at an inflection point where workforces are overwhelmed with low-value tasks and stalled productivity, but customers expect more
How Can Financial Services Firms Grow Business With Agentforce? Read More »
When I started my career, I struggled through internet searches and industry-specific events to find “my tribe” — those people who understand the professional journey and can help navigate the path to success. I looked all over to find community. Along the way, I was introduced to someone who I identified with and welcomed me
Who Is a FinServ Innovator? Read More »
We live in a world where online search is part of everyday life — whether it’s finding a nearby coffee shop or a solution to a business problem. As a startup, you want to grow — you want your website to appear in search results and reach more potential customers, we get it. But standing
SEO for Startups: How to Rank Higher and Grow Faster Read More »
In just one year, enterprise adoption of generative AI has nearly doubled, from 33% to 65%. And it’s not being used only as a side experiment: According to a recent McKinsey study, the majority of the 1,400 businesses surveyed have adopted artificial intelligence (AI) in at least one business function, and are regularly using generative
How to Achieve Business Success with the Right AI Use Case Read More »
Imagine a future where AI agents handle routine tasks, allowing your team to focus on more strategic priorities — such as strengthening customer relationships, driving innovation, and making smarter decisions. But this isn’t a vision; it’s already a reality. And while AI and custom apps have the potential to boost efficiency and unlock new opportunities,
Paving a Secure Path for AI – 4 Key Practices to Protect Your Data Read More »
Today’s customers expect swift service without compromising on quality. Our research finds that 69% of service reps say balancing customer service speed and quality is difficult — down from 76% in 2022. Could automated service assistants be easing that pain point? We think so. Chatbots and AI agents free up customer service reps to focus
Chatbots vs. AI Agents: What’s the difference? Read More »
TLDR; We are thrilled to announce that Agentforce for Developers, formerly known as Einstein for Developers, is now generally available! Agentforce for Developers uses the power of Salesforce AI Research’s proprietary large language models (LLMs), including CodeGen2.5 and our new xGen-Code model. Imagine having an AI assistant embedded right in your IDE, simplifying coding tasks
The LLMs behind Agentforce for Developers Read More »
The Delivery Excellence Lead is part of the Shared Services team, focused on documenting and enabling excellence across sales and delivery at Cloud for Good. Successful candidates will be experienced in delivering Salesforce solutions for nonprofit and/or higher education organizations. They have strong business analysis and project management skills and are experienced at establishing new processes and systems.
Delivery Excellence Lead in the USA or Canada Read More »
