CRM

Thinking out Loud: Hierarchical and Interpretable Multi-task Reinforcement Learning

Deep reinforcement learning (deep RL) is a popular and successful family of methods for teaching computers tasks ranging from playing Go and Atari games to controlling industrial robots. But it is difficult to use a single neural network and conventional RL techniques to learn many different skills at once. Existing approaches usually treat the tasks […]

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Improving end-to-end Speech Recognition Models

Speech recognition has been successfully depolyed on various smart devices, and is changing the way we interact with them. Traditional phonetic-based recognition approaches require training of separate components such as pronouciation, acoustic and language model. Since the models are all trained separately with different training objectives, improving one of the components does not necessarily lead

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A Domain Specific Language for Automated RNN Architecture Search

When humans generate novel neural architectures, they go through a surprisingly large amount of trial and error. This holds true almost regardless of how much experience in deep learning that person might have! In an optimal world, the neural networks themselves would explore potential architectures and improve themselves over time. Without human intuition and insights

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How to Build Ethics into AI - Part IIResearch-based recommendations to keep humanity in AI

Published: April 2, 2018 This is part two of a two-part series about how to build ethics into AI. Part I focused on cultivating an ethical culture in your company and team, as well as being transparent within your company and externally. In this article, I will focus on mechanisms for removing exclusion from your

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How to Build Ethics into AI - Part IResearch-based recommendations to keep humanity in AI

Published: March 27, 2018 This is part one of a two-part series about how to build ethics into AI. Part one focuses on cultivating an ethical culture in your company and team, as well as being transparent within your company and externally. Part two focuses on mechanisms for removing exclusion from your data and algorithms.

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The Natural Language Decathlon

Introduction Deep learning has significantly improved state-of-the-art performance for natural language processing tasks like machine translation, summarization, question answering, and text classification. Each of these tasks is typically studied with a specific metric, and performance is often measured on a set of standard benchmark datasets. This has led to the development of architectures designed specifically

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How to Power Customer Experiences with AI and Sub-Second Real-Time Data Sync

Delivering an exceptional customer experience hinges on unifying interactions across every touchpoint. Yet, many brands struggle with fragmented data spread across systems, channels, and clouds. Salesforce Data Cloud solves this challenge by ensuring a consistent customer data sync across all platforms. This allows brands to deliver personalized experiences in real time, no matter how or

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Want the Most of AI? Start By Consolidating Your Tech Stack

Are disconnected tools and scattered data making it hard to close deals, maintain a clear view of your customers, and effectively leverage AI? The solution is tech consolidation. By focusing on an integrated, AI-powered CRM, your company can unlock powerful insights, reduce redundancies, and increase productivity.  Here’s how to get started: Build a solid foundation

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