CRM

Conditional Field Formatting | Winter ’25 Be Release Ready

Winter ’25 is almost here! Learn more about Conditional Field Formatting and check out Be Release Ready to discover more resources to help you prepare for Winter ’25.  The challenge with configuring visual indicators today Creating custom visual indicators to call attention to key fields is a common Salesforce configuration requirement. Visual indicators make it

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Talent for Good: Expanding Access to Top Salesforce Talent in the Public Sector

I’ve spoken previously about how accessing, upskilling, and retaining experienced Salesforce talent and navigating the competitive, cost-prohibitive landscape for Salesforce talent acquisition are among the common challenges that many organizations face. In that same discussion, I also spoke about the solution that Cloud for Good has developed utilizing a Talent as a Service (TaaS) staffing

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Service at Dreamforce: Your 5-Minute Guide to Making the Most Out of Your Experience

Attention Serviceblazers! Are you ready for an epic experience? At Dreamforce 2024, we’ll help you take your customer service and field service to the next level — with AI coworkers that work autonomously or together with your service team, and AI insights available to every employee, no matter where they work. Trusted AI plus data

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Scaling Challenges Cost Millions — Here’s How to Future-Proof Your Business

The pace of digital transformation has made scalability a must-have for any business aiming to stay competitive. And the stakes are high. Without the ability to scale, you risk falling behind as customer demands and market conditions evolve. But what does it take to build a scalable business that can handle growth without sacrificing performance

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Training Your Own AI Model Probably Won’t Help Win Customers, But Data Will

How can a brand turn a social media “like” into a sale? Or better yet, a loyal customer? AI gets all the attention right now, but the answer is less sexy. It’s data.  Picture this. You’re a global consumer retail brand with a presence across brick-and-mortar locations, an ecommerce site, and social media storefronts. A

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5 Ways We’re Bringing Our Values to Life at Dreamforce

At Salesforce, we don’t just talk about making a difference — it’s core to who we are as a company. Our company values of trust, customer success, innovation, equality, and sustainability drive everything we do. As we gear up for Dreamforce, our annual gathering of thought leaders, industry pioneers, and trailblazers, we’re excited to delve

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Elevate Automation Processes With Winter ’25 Flow Features | Be Release Ready

Winter ’25 is almost here! Learn more about some of the features coming to Flow and check out Be Release Ready to discover more resources to help you prepare for Winter ’25.  General Flow enhancements With Winter ’25, we’re introducing several features that will streamline the flow creation experience and simplify the maintenance of existing

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