AI

Asynchronous patterns for calling Amazon Bedrock AgentCore agents in serverless pipelines

Asynchronous invocation patterns for Amazon Bedrock AgentCore agents in serverless pipelines remove idle compute costs while your AI agent processes requests. A common example is document validation: in a real-estate financing back office, an agent can read a property record or loan contract, reason about whether the information is complete and consistent, and return a […]

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How Fanatics Betting and Gaming built a multi-agent customer support system

Fanatics Betting and Gaming (FBG) built a multi-agent customer support system on AWS to solve a challenge unique to sports betting. Customers expect instant, accurate answers, especially during live events when every minute counts. Customers ask about account issues, deposit limits, state-specific regulations, and responsible gaming resources. The rules vary across every jurisdiction where an

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KnowledgeForge: mining gold from the ITSM ticket graveyard

KnowledgeForge is about mining gold from the IT Service Management (ITSM) ticket graveyard: the resolved incident tickets whose knowledge never reaches a knowledge base article. Enterprise IT support teams resolve thousands of tickets every month, and each one holds something useful: a symptom, a root cause, and the fix an engineer applied. That knowledge stays

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Amazon Bedrock AgentCore payments is now generally available: Enabling agents to transact safely and autonomously at scale

Agents have evolved from simple chat applications to autonomous, long-running systems that dynamically discover and compose dozens of tools per task without human oversight. On the other side, service and content providers are moving from human-centric subscription-based, one-size-fits-all pricing to pay-per-use, per-execution models where costs are often a few cents. Today, agents are doing a

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Customize Amazon Quick embedded chat into your application

Amazon Quick embedded chat provides a conversational AI interface that you can integrate directly into your web application. Your users can ask questions, explore data, and get insights without leaving your application. However, a generic chat interface creates a disjointed experience. The chat interface must look and feel like a natural part of your application,

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