If this year’s Super Bowl commercials made one thing clear, it’s that companies are still trying to sell Americans on AI. As public sentiment wanes, however, brands are recalibrating how they position themselves in the era of AI.
There’s a mounting distrust, and the numbers prove it. While 82% of ad execs feel Gen Z and millennials feel positively about AI-generated ads, only 45% of those consumers actually feel that way, according to recent research from the IAB and Sonata Insights, a custom research and advisory service. That gap has only widened since the 2024 study.
The growing trust deficit
Some brands are taking notice that technology now carries emotional weight, signaling messages about ethics, morals and trust. Even brands that aren’t offering AI services are careful about campaign language, brand voice and positioning around AI usage.
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