Salesforce Application Manager in the USA or Canada

The Salesforce Application Manager serves as the end-to-end strategic and operational owner of Cloud for Good’s internal Salesforce platform, with responsibility for defining the platform vision, setting and managing the roadmap, and ensuring the Salesforce ecosystem effectively supports GTM, Services, and broader operational priorities. 

This role blends product management, business analysis, hands-on Salesforce configuration, and governance leadership, requiring a seasoned Salesforce generalist who can translate business needs into scalable, well-adopted solutions while maintaining platform stability and best practices. 

Department: Shared Services

Reports To: Chief of Staff – Services 

Key Responsibilities 

Product Ownership & Platform Strategy 

• Serve as the primary product owner and subject matter expert for the Salesforce platform 

• Define and maintain the Salesforce roadmap aligned to business strategy and organizational goals 

• Ensure platform scalability, data integrity, usability, and alignment with business processes 

• Evaluate new Salesforce features and recommend adoption strategies 

Stakeholder Partnership & Business Analysis 

• Partner with executive leadership and cross-functional stakeholders across GTM, Services, Finance, HR, and Operations 

• Conduct requirements gathering, process mapping, and solution design workshops 

• Translate business needs into product vision, user stories, and acceptance criteria 

• Act as a trusted advisor guiding tradeoffs and sequencing decisions 

Execution & Delivery Leadership 

• Provide day-to-day guidance and mentorship to Salesforce administrators and delivery resources 

• Ensure a stable, well-governed Salesforce environment with a predictable enhancement lifecycle 

• Drive Salesforce initiatives from intake through deployment 

• Lead delivery with India-based resources across configuration, development, and testing 

• Oversee project timelines, risks, UAT, and release quality 

• Lead change management to ensure adoption and sustainability 

Configuration, Governance & Operational Excellence 

• Perform hands-on Salesforce configuration including objects, fields, flows, automation, and security 

• Establish and enforce governance, documentation, and change management processes 

• Track and prioritize bugs, enhancements, and technical debt 

• Maintain system documentation and deliver end-user training materials 

Required Qualifications 

• 5-7 years of experience in Salesforce platform ownership, product management, or solution leadership 

• Strong hands-on experience with Salesforce declarative tools 

• Proven experience leading offshore or distributed delivery teams 

• Salesforce certifications (Administrator, Advanced Admin, Platform App Builder, or equivalent) 

Working Successfully at CFG   

Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner.  

• Travel Requirements  

• All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 30% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.  

• Work Environment  

• Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).  

• Client Time Zone Alignment  

• As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.  

Disclaimers

• Equal Opportunity Commitment

  • At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.

  • Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.

  • Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. 

  • We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.

• Use of AI in Interviewing
  • At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
  • Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
  • We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.