What are agent quick actions and why should you care?
Starting in Spring ’25*, you can now harness the power of your agent actions right to your record pages with an agent shortcut. This new feature streamlines workflows and improves user efficiency by allowing your users to trigger an agent right from a record page, passing a consistent user utterance into the agent panel, streamlining workflows, and improving user efficiency. When a user clicks on an agent quick action, the action triggers the employee agent in the agent panel and passes the user utterance (aka prompt) into the agent panel as though they provided the prompt themselves. They don’t need to remember the exact wording of a prompt to get the results they’re looking for. It’s done for them. How’s that for user productivity?
Note: This feature is available in the Salesforce mobile app for iOS and Android, and in Enterprise, Performance, and Unlimited Editions. On mobile, agent quick actions are available on the record home page.
*This feature isn’t part of the initial Spring ’25 release and may be included at a later date. Agentforce releases monthly, so be sure to check out Be Release Ready for more new features for admins.
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