Editor’s note: Manhattan Associates, a global leader in supply chain and omnichannel commerce solutions, modernized its Manhattan Active SaaS platform by moving from legacy Oracle and DB2 systems to Google Cloud databases. With Cloud SQL and BigQuery, the company now processes over a billion API calls per day with average response times under 150 milliseconds, supporting hundreds of thousands of monthly active users across tens of thousands of stores and distribution centers.
From monolithic roots to cloud resilience
Our Manhattan Active SaaS platform supports global supply chains, requiring constant uptime and performance. Our legacy Oracle and DB2 infrastructure created operational drag through manual scaling, complex licensing, and high maintenance overhead. We needed a new database foundation that provided contractual SLAs for availability, automated resilience, and a predictable cost model.
We chose Google Cloud databases because they give us the right balance of flexibility, scalability, and operational simplicity needed to run Manhattan Active at global scale. With managed databases like Google Cloud SQL, we traded manual upkeep for built-in high availability, scalability, and cross-region disaster recovery.
Each capability of Manhattan Active now runs as an independent, containerized service orchestrated by Google Kubernetes Engine (GKE). Data streams through Pub/Sub into BigQuery for real-time analytics, while Cloud Logging and Cloud Monitoring deliver observability at scale. This microservices-first design, powered by Google Cloud’s managed services, gave us the agility to evolve faster and the confidence that mission-critical operations would remain resilient across regions.
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Building resilience and speed into every transaction
With a new foundation on Google Cloud, we could rethink how our platform delivers value at scale. The Manhattan Active architecture works alongside managed databases to turn supply chain complexity into responsive, resilient systems.
The benefits show up across the platform. Cloud SQL powers the core of Manhattan Active, quickly and reliably running millions of supply chain transactions per day. Real-time analytics flow into BigQuery, giving retailers sharper forecasting and faster anomaly detection. Automated failover and cross-region replicas safeguard business continuity, so critical services stay available even when disruptions hit.
A modernized foundation: From database to intelligence
The move from legacy Oracle and DB2 systems to Google Cloud databases solved more than just a performance issue; it gave us a resilient foundation for what came next. That reliability and scale let Manhattan Associates bring generative AI directly into the supply chain.
Our Agentic AI suite includes prebuilt agents — like the Intelligent Store Manager and Labor Optimizer — that coordinate real-time decisions across store and distribution center operations. The Manhattan Agent Foundry also lets customers build custom AI agents using a low-code environment. That same foundation powers internal efficiency too, with use cases like real-time log analysis, developer code assistance, and scenario simulations.
Unprecedented speed, scale, and operational efficiency in practice
For retailers, the impact of this platform modernization is immediate: tangible speed and reliability.
With the help of Cloud SQL and BigQuery, Manhattan Active now supports an astounding number of API calls per day, with an average response time under 150 milliseconds. This speed supports hundreds of thousands of monthly active users across tens of thousands of stores and distribution centers, enabling real-time decision-making where it matters most.
Operationally, the platform has become more elastic and efficient. The system automatically handles hundreds of thousands of scaling events per day, ensuring performance remains consistent during peak surges without expensive overprovisioning. Database observability tools like query insights give engineers clear visibility, so we spend less time on database patching and reactive troubleshooting and more on feature development and performance tuning.
For Manhattan Associates, resilience is now a built-in capability. And for retailers depending on our software, that translates into supply chains that are smarter, faster, and ready for whatever comes next.
Learn more
- Discover how Cloud SQL can transform your business! Start a free trial today!
- Download this IDC report to learn how migrating to Cloud SQL can lower costs, boost agility, and speed up deployments.
- Learn how Ford and Yahoo gained high performance and cut costs by modernizing with Cloud SQL.
