AI meets human insight in modern customer service. Explore how blending automation with empathy drives loyalty, improves retention rates, and creates meaningful customer connections that last. Continue reading Human and Technology Convergence in Modern Call Centers on SitePoint.
Human and Technology Convergence in Modern Call Centers Read More »
There’s the idiom that says everything looks like a nail when all you have is a hammer. I also like the one about worms in horseradish seeing the world as horseradish. That’s what it felt like for me as I worked on music for an album of covers I released yesterday. I was raised by
Same Idea, Different Paint Brush Read More »
Double-clicking is a clunky gesture from the floppy disk era that has no place in modern UX. As interfaces evolve toward AI, touch, and simplicity, it’s time to finally bury the double-click for good. If you’re still designing for it, you’re designing backwards.
The Death of the Double Click: How UX Finally Buried a Relic of the Desktop Era Read More »
As September comes to a close and October takes over, we are in the midst of a time of transition. The air in the morning feels crisper, the leaves are changing colors, and winding down with a warm cup of tea regains its almost-forgotten appeal after a busy summer. When we look closely, October is
Shades Of October (2025 Wallpapers Edition) Read More »
A couple of days ago, the Apple team released Safari 26.0! Is it a big deal? I mean, browsers release new versions all the time, where they sprinkle in a couple or few new features. They are, of course, all useful, but there aren’t usually a lot of “big leaps” between versions. Safari 26 is
Touring New CSS Features in Safari 26 Read More »
Navigation is dying—and it’s not by accident. As interfaces shift toward intent-based design, users no longer click; they expect the UI to read their minds. But when software anticipates our every move, are we creating seamless experiences—or designing invisible cages?
Intent-Based UI Is Replacing Navigation—Are We Designing Ourselves Out of the Interface? Read More »
I always see this Google Gemini button up in the corner in Gmail. When you hover over it, it does this cool animation where the little four-pointed star spins and the outer shape morphs between a couple different shapes that are also spinning. I challenged myself to recreate the button using the new CSS shape()
Recreating Gmail’s Google Gemini Animation Read More »
System fonts once defined the web’s visual identity, but today they’re mostly fallback options, lacking the personality and control modern typography demands. In a world of variable fonts and expressive design, relying on system fonts isn’t nostalgic—it’s just lazy.
Dear Designers: Stop Using System Fonts Like It’s 2005 Read More »
In “A Week In The Life Of An AI-Augmented Designer”, Kate stumbled her way through an AI-augmented sprint (coffee was chugged, mistakes were made). In “Prompting Is A Design Act”, we introduced WIRE+FRAME, a framework to structure prompts like designers structure creative briefs. Now we’ll take the next step: packaging those structured prompts into AI
From Prompt To Partner: Designing Your Custom AI Assistant Read More »
Learn how 8×8 solved exponential demand during the pandemic by migrating its Jitsi video service to Ampere-powered instances on OCI, boosting performance by 30%. Continue reading How 8×8 Saved and Boosted Performance 30% by Adopting Ampere on SitePoint.
How 8×8 Saved and Boosted Performance 30% by Adopting Ampere Read More »
