Cloud Computing

As one of the United States’ leading oncology and hematology providers, the goal of New York Cancer and Blood Specialists (NYCBS) is to provide comprehensive and compassionate care to patients. The organization handles more than 250,000 patient calls every year across over 100 specialized queues and wanted to optimize its manual call handling process. This

Imagine a teammate who needs to find a user across thousands of accounts with only a partial email address, a last name, and a known access level. How quickly can your team respond? If your use case involves straightforward searches on standard Amazon Cognito attributes, the built-in ListUsers API is likely all you need. But

The example of a growing restaurant Imagine you are running a restaurant chain. You just can’t physically feel and touch things to know how your business operates. You need tools and a digital replica of your business to sense the health of the business for you. The friction of growth Growth creates a unique kind

Processing millions of user reviews in real-time, under strict latency and cost constraints, is no easy task. Trustpilot has been doing exactly that with custom machine learning since long before large language models (LLMs) were cool. Now, as the company transitions its core stack to generative AI, here is a look at how we teamed

AI agents possess incredible reasoning capabilities and can perform increasingly complex actions. But the reliability of agentic outcomes depends entirely on the quality of the context they can access — context that is frequently locked away in operational databases. To bridge this gap, we are excited to announce the Remote Model Context Protocol (MCP) Server

Application owners and platform engineers have long faced a difficult choice: spend excessively by over-provisioning to guarantee quick startups, or minimize costs but endure slow cold starts. We are excited to announce a solution to this compromise: Google Kubernetes Engine standby buffers. This builds on the launch of GKE active buffers earlier this year, a