Cloud Computing

How SIGNAL IDUNA supercharges customer service with gen AI

Today’s insurance customers expect more: simple digital services, instant access to service representatives when they want to discuss personal matters, and quick feedback on submitted invoices. Meeting these demands has become increasingly difficult for insurers due to rising inquiry volumes, a shortage of skilled workers, and the loss of expertise as employees retire.  Recognizing the […]

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Project Shield makes it easier to sign up, set up, automate DDoS protection

As part of Google’s commitment to making the world’s information universally accessible, we offer Project Shield to at-risk organizations who need free distributed denial-of-service (DDoS) protection. Organizations in eligible categories, including news publishers, government elections, and human rights defenders, can use the power of Google Cloud’s networking services to help keep their websites available and

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Ghost in the Router: China-Nexus Espionage Actor UNC3886 Targets Juniper Routers

Written by: Lukasz Lamparski, Punsaen Boonyakarn, Shawn Chew, Frank Tse, Jakub Jozwiak, Mathew Potaczek, Logeswaran Nadarajan, Nick Harbour, Mustafa Nasser Introduction In mid 2024, Mandiant discovered threat actors deployed custom backdoors on Juniper Networks’ Junos OS routers. Mandiant attributed these backdoors to the China-nexus espionage group, UNC3886. Mandiant uncovered several TINYSHELL based backdoors operating on

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Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities

The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered 3.5 times more cumulative shareholder return over 10 years, according to Bain & Company.  While technology has largely fueled these rising

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How to deploy serverless AI with Gemma 3 on Cloud Run

Today, we introduced Gemma 3, a family of lightweight, open models built with the cutting-edge technology behind Gemini 2.0. The Gemma 3 family of models have been designed for speed and portability, empowering developers to build sophisticated AI applications at scale. Combined with Cloud Run, it has never been easier to deploy your serverless workloads

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How Google Cloud measures its climate impact through Life Cycle Assessment (LCA)

As AI creates opportunities for business growth and societal benefits, we’re working to reduce their carbon intensity through efforts like optimizing software, improving hardware efficiency, and supporting our operations with carbon-free energy.  At Google, we’re committed to understanding the entirety of our environmental impact so we can apply the best, boldest, and most holistic solutions.

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Build an enterprise API management solution using Amazon API Gateway

Enterprises face many challenges when they build and manage application programming interfaces (APIs). These challenges include security controls, version management, traffic control, and usage analytics. As digital businesses expand, a mature API management (APIM) solution is crucial for ensuring scalability, security, and operational efficiency. This blog post shows how you can use Amazon API Gateway—along with

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