AI

How bunq handles 97% of support with Amazon Bedrock

This post was co-authored with Benjamin Kleppe, Machine Learning Engineering Lead at bunq. The integration of agentic AI is transforming the banking industry, marking a significant shift from traditional customer service systems. Agentic AI demonstrates autonomous decision-making capabilities in complex financial environments, enabling banks to provide round-the-clock multilingual support, process transactions, and deliver personalized financial

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Using Strands Agents to create a multi-agent solution with Meta’s Llama 4 and Amazon Bedrock

Multi-agent solutions, in which networks of agents collaborate, coordinate, and reason together, are changing how we approach real-world challenges. Enterprises manage environments with multiple data sources, changing goals, and various constraints. This is where multi-agent architectures shine. By empowering multiple agents that each have specialized tools, memory, or perspectives to interact and reason as a

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Why it’s critical to move beyond overly aggregated machine-learning metrics

MIT researchers have identified significant examples of machine-learning model failure when those models are applied to data other than what they were trained on, raising questions about the need to test whenever a model is deployed in a new setting. “We demonstrate that even when you train models on large amounts of data, and choose

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Introducing multimodal retrieval for Amazon Bedrock Knowledge Bases

We are excited to announce the general availability of multimodal retrieval for Amazon Bedrock Knowledge Bases. This new capability adds native support for video and audio content, on top of text and images. With it you can build Retrieval Augmented Generation (RAG) applications that can search and retrieve information across text, images, audio, and video—all

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