AI

Call center analytics play a crucial role in improving customer experience and operational efficiency. With foundation models (FMs), you can improve the quality and efficiency of call center operations and analytics. Organizations can use generative AI to assist human customer support agents and managers of contact center teams, so they can gain insights that are […]

Strengthening energy infrastructure that supports communities and the next generation of innovation.

This post is cowritten by Jeremy Jacobson and Rado Fulek from Ricoh. This post demonstrates how enterprises can overcome document processing scaling limits by combining generative AI, serverless architecture, and standardized frameworks. Ricoh engineered a repeatable, reusable framework using the AWS GenAI Intelligent Document Processing (IDP) Accelerator. This framework reduced customer onboarding time from weeks

Many engineering challenges come down to the same headache — too many knobs to turn and too few chances to test them. Whether tuning a power grid or designing a safer vehicle, each evaluation can be costly, and there may be hundreds of variables that could matter. Consider car safety design. Engineers must integrate thousands

In this first post in a two-part series, we examine how retailers can implement a virtual try-on to improve customer experience. In part 2, we will further explore real-world applications and benefits of this innovative technology. Every fourth piece of clothing bought online is returned to the retailer, feeding into America’s $890 billion returns problem

This post was co-written with Davesh Maheshwari from Lendi Group and Samuel Casey from Mantel Group. Most Australians don’t know whether their home loan is still competitive. Rates shift, property values move, personal circumstances change—yet for the average homeowner, staying informed of these changes is difficult. It’s often their largest financial commitment, but it’s also

Organizations face challenges in quickly detecting and responding to user account security events, such as repeated login attempts from unusual locations. Although security data exists across multiple applications, manually correlating information and making corrective actions often delays effective response. With Amazon Quick Suite and Tines, you can automate the investigation and remediation process by integrating

For the first time, sellers can generate personalized, interactive canvases that bring together their business data, insights, and recommended actions in real time.

Gebbia was reportedly spotted at a San Francisco coffee shop using an unidentified pair of earbuds with a circular disc that looks similar to the device seen in a recent OpenAI hoax ad.

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable an AI assistant on all of its network’s calls in Germany. No app required.