AI

Deploy generative AI agents in your contact center for voice and chat using Amazon Connect, Amazon Lex, and Amazon Bedrock Knowledge Bases

This post is co-written with Vraj Shah and Chaitanya Hari from DoorDash. DoorDash connects consumers with their favorite local businesses in more than 30 countries across the globe. Recently, they faced a significant challenge in handling the high volume of calls from its contractor delivery workers, known as Dashers. With a user base of over […]

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Migrating to Amazon SageMaker: Karini AI Cut Costs by 23%

This post is co-written with Deepali Rajale from Karini AI. Karini AI, a leading generative AI foundation platform built on AWS, empowers customers to quickly build secure, high-quality generative AI apps. GenAI is not just a technology; it’s a transformational tool that is changing how businesses use technology. Depending on where they are in the

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Fifteen Lincoln Laboratory technologies receive 2024 R&D 100 Awards

Fifteen technologies developed either wholly or in part by MIT Lincoln Laboratory have been named recipients of 2024 R&D 100 Awards. The awards are given by R&D World, an online publication that serves research scientists and engineers worldwide. Dubbed the “Oscars of Innovation,” the awards recognize the 100 most significant technologies transitioned to use or introduced into the

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Harnessing the power of AI to drive equitable climate solutions: The AI for Equity Challenge

The climate crisis is one of the greatest challenges facing our world today. Its impacts are far-reaching, affecting every aspect of our lives—from public health and food security to economic stability and social justice. What’s more, the effects of climate change disproportionately burden the world’s most vulnerable populations, exacerbating existing inequities around gender, race, and

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3 Questions: Should we label AI systems like we do prescription drugs?

AI systems are increasingly being deployed in safety-critical health care situations. Yet these models sometimes hallucinate incorrect information, make biased predictions, or fail for unexpected reasons, which could have serious consequences for patients and clinicians. In a commentary article published today in Nature Computational Science, MIT Associate Professor Marzyeh Ghassemi and Boston University Associate Professor Elaine

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Enhancing Just Walk Out technology with multi-modal AI

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. You can find this checkout-free technology in over 180 third-party locations worldwide, including travel retailers, sports stadiums, entertainment venues, conference centers,

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