AI

KnowledgeForge: mining gold from the ITSM ticket graveyard

KnowledgeForge is about mining gold from the IT Service Management (ITSM) ticket graveyard: the resolved incident tickets whose knowledge never reaches a knowledge base article. Enterprise IT support teams resolve thousands of tickets every month, and each one holds something useful: a symptom, a root cause, and the fix an engineer applied. That knowledge stays […]

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Amazon Bedrock AgentCore payments is now generally available: Enabling agents to transact safely and autonomously at scale

Agents have evolved from simple chat applications to autonomous, long-running systems that dynamically discover and compose dozens of tools per task without human oversight. On the other side, service and content providers are moving from human-centric subscription-based, one-size-fits-all pricing to pay-per-use, per-execution models where costs are often a few cents. Today, agents are doing a

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Customize Amazon Quick embedded chat into your application

Amazon Quick embedded chat provides a conversational AI interface that you can integrate directly into your web application. Your users can ask questions, explore data, and get insights without leaving your application. However, a generic chat interface creates a disjointed experience. The chat interface must look and feel like a natural part of your application,

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Implement vector-prompt document classification using Amazon Bedrock

Vector-prompt classification on Amazon Bedrock helps insurance companies accurately classify thousands of daily documents: policies, affidavits, endorsements, and regulatory forms, for compliance, claims, and customer service. Manual classification is time-consuming and error-prone, while traditional automated approaches struggle with documents that look similar but serve different purposes. A policy endorsement and a regulatory affidavit might contain

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How Jumio built a real-time feature store on AWS

If you’re managing a real-time feature store, you might be facing challenges such as data duplication, feature engineering, feature consistency, manual deployment, and latency. Jumio is an identity verification provider that helps businesses detect fraud and build digital trust. To provide these services in real time, Jumio’s machine learning (ML) models needed a real-time feature

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